Fraser Temperley

Experience

• 

  BSkyB

  Jan 1996 - Jan 2003

  Team Leader
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  Campbells Prime Meats 2003 - 2004

  Jan 2003 - Jan 2004

  Delivery Driver
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  Scottish Courage

  Jun 2004 - Jun 2007

  Remit Included: Main responsibility is management of customers in the multiple unit regional free sector by supporting the Key Account Manager with the achievement of a targeted level of gross margin and sales volume within designated portfolio. Working in a consultative manner with the customers, to identify service improvement and sales opportunities to develop our mutual business.To meet the needs of the customer by providing consistently excellent standards of service in the most mutually profitable manner.To ensure that the company's brands and service proposition is fully understood and implemented with customersTo liaise with all functional areas of the business to build relationships and to ensure that specific customer needs are captured and appropriate action takenManaging outbound and inbound order capture, utilising selling skills to implement promotional sales activity that supports the generation of additional revenues.Service request capture (and where possible resolution) for Technical Services and Product Quality. Diagnosing and resolving the problem in conjunction with the customer to prevent a Technical Services visit. Accurately capture and categorise the call to reflect the appropriate response levelTo own and resolve any customer issues e.g. Delivery, product and sales through influencing other functional areas of the businessAchievements: Consistent achievement of all targets during the 2 years as an Account Manager Multiple Unit Regional Free Show less

  • Account Manager Multiple Unit Regional Free

    Dec 2005 - Jun 2007

  • Sales Advisor

    Jun 2004 - Dec 2005
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  Scottish & Newcastle/Heineken

  Jun 2007 - Jul 2009

  Account Manager Single Unit Regional Free

  Remit Included: Main responsibility is management of customers in the single unit regional free sector with the achievement of a targeted level of gross margin and sales volume within designated portfolio. Working with customers to identify service improvement and sales opportunities to develop our mutual business.To achieve the planned Net Margin and volume targets within my designated customer base.Maximise customer loyalty via appropriate use of company resources to add value for the customers.Drive John Smiths, Fosters Kronenbourg 1664, Strongbow and San Miguel distributionTo identify service improvements and sales opportunities in order to capitalise on both and to contribute to the development and maintenance of the company's high performance and high empowerment cultureIdentify and develop market opportunities for New Product DevelopmentWorking closely with Credit Control team to achieve period credit targetsWork closely with Regional sales team (mainly RSD) to build effective account management.Building Relationships externally and internallyAchievements: Consistent achievement of all targets during the 2 years as an Account Manager Single Unit Regional Free Show less

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  The HEINEKEN Company

  Jul 2009 - now

  Achievements Formulated and managed a plan for User Acceptance Testing (UAT) and implemented it after getting sign off from senior stakeholders.Created and then implemented a training deck so business users generated fit for purpose test scenarios and scripts that linked back to the Business requirements.Coordinated and led a team of 10 people of different levels ensuring that the testing timescales were achieved. Formulated and managed a plan to run successful model office workshops within HEINEKEN, I then coordinated and implemented a Model Office process for any future projects to follow.Managed defects resolution making sure that the testing was accurate and documented before approving the change for the business.Delivered a robust, and successful UAT ensuring business sign off before Go Live for the project.Created a test automation SharePoint site so that all reusable material was available to the test community and communicated this out to the senior stakeholders. Show less Remit Includes: To assist in the provision of 2nd line support services for all applications, ensuring delivery of SLA’s to the HUK BusinessI was promoted to the role of 2nd line support Application Support Analyst before a number of more experienced IT professionals.Took full ownership of a CRM project and managed the move of the SAP application to a new data centre, ensuring the full business were communicated to.Managed to Go Live of the International Orders project, making the decision to put the project on hold and then working issues through to resolution ensuring there was no disruption to the Business.Owning and documenting support documentation for a new Deal Modelling Solution for the On-Trade Font Line Sales teams. Show less Heineken UK CRM - Project NEONRemit Includes: Main Responsibility is to deliver is a simple, stable and scalable selling tool that supports and engages our people in delivering the company's objectives through their relationships with our customersDelivered a new simple, stable and scalable selling tool that supports and engages our people in delivering the company’s objectives through their relationships with our customers.Provided training and expertise when required after the delivery of CRM DML.• To understand and drive the stated business requirements through to delivery• To manage the business user acceptance testing of the solution• To manage the business integration testing of the solution• To manage the business regression testing of the solution• To manage the key business resources required for solution testing• To manage the defects from testing • To manage the issues from the Pilot• To support the training creation• To support the training and education delivery• To manage data errors from Deal Migration Show less

  • Business UAT Lead

    Jan 2018 - now

  • PMO Analyst

    Sept 2017 - Jan 2018

  • Operations Project Manager

    Mar 2015 - Sept 2017

  • Application Support Analyst

    May 2011 - Mar 2015

  • Business Implementation Manager

    Jul 2009 - Nov 2011