Faten Khalil

Experience

• 

  Arab Bank

  Sept 2001 - Jan 2005

  Customer Care Unit Superviosr
• 

  PepsiCo

  Aug 2005 - Aug 2009

  Compensation & Benefits Manager

  • Enriching the C&B role by expanding the role cope to cover more countries in the region and through getting more roles involved under C&B • Managing Company SOPs in terms of compensation and benefits related issues by maintaining updated records and covering any potential gaps to ensure alliance with laws and regulations• Managing discussion for Medical Insurance & Life Insurance Contracts and work on their continuous enhancements • Manage all related tasks to ensure smooth implementation for employees Compensation & benefits packages • Work on enhancing employees awareness on this area and focus on different tools to assure communication efficiency• Design suitable compensation methods and ensure continuous development tactics are in place• Lead budget and ensure cost is within • Design pay scales and ensure their review according to market trends and propose total cash designs• Managing company cars along with Fleet Dept. to ensure control and policy implementation• Work together with Legal Dept. to ensure covering all legal aspects when proposing new benefits or when maintaining changes over current.• Assist OMD Dept. in employees' trainings, and in preparing packages and in aligning them with market employment trends• Follow up with personnel department on employees' mobiles, health Insurance, Life insurance and all related pay allowances actioning• Update Management with reports on health insurance expense and control costs in line with Finance Dept. Show less

• 

  HSBC

  Sept 2009 - May 2015

  • Provide Guidance on Sales tactics based on sales Reporting analysis and market studies. • Implement progressive sales incentive strategies to support the Bank's objectives and business needs within required risk controls. • Provide required Business policies and processes to the region to implement business targets effectively and ensure that spends are within budgets and in line with Group Principles. • Work on cost monitoring and cost control through overseeing current spends and improve cost efficiency through introducing process re engineering / re assigning to ensure business ongoing cost is well controlled to achieve revenues.• Drive region or business structures and governance in line with Group approach through working with the regional team on continuous monitoring and implementations of business processes.• Oversee the sales performance and provide guidance to region and management on gaps and rooms of business improvement potentials. • Effectively implementing the Performance process, reviewing quality of measures cascaded within each line of business, benchmarking and formulating standard Performance templates.• Drive the business management through developing robust business related policies and practices.• Enhance the quality of business measures through working on control KPIs and identifying risk areas.• Support Head of retail in the application of business related projects across the 6 branches in all spects business, compliance & risk and legal. • Play an interface role to link the Group driven strategic imperatives on Sales & retail business with the country branches/ departments. • Analyse products trends in terms of processing/ sales and work on enhancing identified gaps• Study third party quality checks and service quality surveys on the business services and work on action plans with the branches to ensure service excellence. Show less • Provide Reward Services and strategic guidance on all aspects of Reward Management and Benefits policy. • Implement progressive remuneration strategies to support the Bank's objectives and business needs. • Provide required Guidance on Pay Review policies and processes to sub regional / local HR entities to implement their pay review effectively and ensure that spends are within budgets and in line with Group Principles. • Drive region or business compensation structures and governance in line with Group approach – interface with Group Performance & Rewards• Oversee the salary survey process and provide guidance to sub-region and/or local HR entities in: o Choice of service provider, analysis of survey results and answering of related queries. o Bench marketing of Jobs. o Assessing market pay positioning as a tool for pay elated decision making• Effectively implementing the Performance process, reviewing quality of measures cascaded within each line of business, benchmarking and formulating standard Performance templates.• Drive Performance management through developing robust performance management policies and practices.• Enhance the quality of performance measures used by the different lines of business and departments :In conjunction with Learning & Development (L&D) develop and conduct programs to educate employees on performance management by• Support to the Regional Head of Performance and Rewards - Middle East and North Africa (MENA), to facilitate the application of various remuneration and benefit functions across MENA region; Playing an interface role to link the Group driven strategic imperatives on Rewards with the sub-regional and/or country HR entities. Show less

  • Business Performance & Customer experience Manager

    Oct 2012 - May 2015

  • Performance & Rewards Sub Regional Manager

    Sept 2009 - Sept 2012
• 

  Part Time & Freelancing (Own Business)

  Jun 2015 - Jan 2017

  Recruitment Consultant

  - Providing professional recruitment services through understanding the customer business needs, cost implications and the proposed role requirements.- Guiding the preparation of job descriptions reflecting job responsibilities, activities, duties and requirements.- Providing professional consultation and guidance to managers and HR partners on market data and trends.- Discussing with the client the possibilities in the market, based on the proposed budget inputs and expectations, to come up with a cost effective successful proposal to the targeted candidates.- Understanding the market pay scale, request & demand and challenges in order to provide professional advice to the client. - Handling the hard part of the hiring process of attracting, screening, interviewing and selecting qualified candidates with 95% Trial-To-Hire Success.- Building strong client relationships using solid interpersonal and collaborative skills. Show less

• 

  Self-Employed

  Apr 2021 - now

  Freelance Tutor for Intl. University Students

  I possess extensive experience in providing educational services to students across various academic levels, particularly those enrolled in international systems such as the International Baccalaureate (IB) and the International General Certificate of Secondary Education (IGCSE). My specialization lies in delivering comprehensive training for IELTS and TOEFL examinations.In addition, I have a proven track record of instructing undergraduate students in diverse subjects, including macroeconomics, microeconomics, statistics, business studies, and more. My instructional approach is tailored to meet the unique needs of each student, ensuring their understanding and proficiency in the respective subjects.By employing effective teaching methodologies and utilizing my subject matter expertise, I strive to empower students with the necessary knowledge and skills to excel academically. Show less

• 

  Power Cozmo

  Apr 2022 - Jan 2023

  Content Writer/ Editor

  Writing blog posts and marketing copy to promote our products and servicesProofreading, re-structuring and editing articles by content writersUpdating company website and social media pages with new content

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  Midan Capital Media Production

  Aug 2022 - now

  Business Development Manager

  · Identifying opportunities in target markets for the organization’s products and services· Generating leads through cold calling prospective clients or networking at trade shows· Developing and nurturing relationships with key customer accounts· Keeping up with the latest industry developments, including market positioning of corporate competitors· Assessing client needs and the company’s ability to meet those needs· Following up with new leads and referrals generated from the sales team· Preparing status reports on goals Show less

• 

  Accor

  Jan 2023 - now

  Executive Assistant

  Auditing: - Conducting regular audits for both hotels in accordance with the standards set by the Group and the Branding to ensure compliance and quality assurance. 2. Guest Feedback Management: - Actively monitoring and managing guest feedback to maintain a high level of guest satisfaction. - Collaborating with departments to address guest complaints promptly and effectively. - Identifying areas for process improvement and implementing best practices to enhance efficiency and effectiveness. 3. Administrative Support: Communication Liaison: - Providing comprehensive administrative support to the Executive Office, including calendar management, scheduling meetings, and handling correspondence. - Acting as a liaison between the Executive Office and various departments to ensure smooth communication and coordination of tasks. 4. Marketing & Events Coordination: - Working closely with different departments to plan, execute, and evaluate marketing strategies. - Overseeing and participating in promotional campaigns to enhance the hotels' visibility and attract guests. - Assisting in the planning and execution of events, conferences, or special projects as required by the Executive Office. Show less