Mark Anderson Lazo

Experience

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  AVI-SPL

  Mar 2007 - Oct 2014

  Primary trusted person for executive support on sensitive meetings and high profile events both on and off premises.Principle technical investigator providing AV problem management, root cause analysis, and resolution followed by documentation illustrating procedures and best practices for IT admins.Financial savings of 30K benefiting the client by addressing ad hoc break fix service calls and performing preventative maintenance checks. All AV related outages were logged into Service Now ticketing agent, whereby reports could be generated, informing management of resource burden.Having demonstrated value to the business, Illumina converted my status from contractor to permanent employee, negotiating and acquiring an additional AV contractor whom I supervised and mentored. Show less

  • AV Onsite Resource Consultant to Illumina

    Mar 2010 - Oct 2014

  • Audio Video Lead Installation Technician III

    Mar 2007 - Feb 2010
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  Illumina

  Mar 2014 - Dec 2017

  Senior Information Technology Support Analyst

  Supervision of AV and IT team supporting 550 plus AV enabled conference rooms globally including 61 video telepresence rooms within a large Enterprise Fortune 500 company. Successfully implemented new AV deployments and refresh programs, managing vendors, including managed service providers, ensuring projects are adequately supported. Creation of commissioning sign off documentation per project, along with best practices for end users.Project Manager role in unified communication collaboration roll outs Cisco WebEx, converging customer needs with technology feature sets, creating project scope deliverables. Scheduling internal and external resources on migration plan, informing management of risk mitigation including roll back plan.Added to AV department portfolio of services as an event production manager utilizing streaming interactive collaboration platforms working with cross functional teams within the business and external partners. Show less

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  Integrity Networks, Inc.

  Feb 2018 - Jun 2019

  Audio Visual Design Engineer

  Core competencies in designing audio, video, and control systems following networking protocol standards serving customer requirements.Improved company processes in working as a liaison between sales, project manager and operations throughout project life cycle. Efficiently interpret Bid proposal creating rough order of magnitude including labor installation hours for estimating department to process. Deliver full engineering drawing package including statement of work, programming narrative and equipment list. Commitment in executing deliverables while ensuring quality control and working closely with construction trades for successful integration of AV system design. Show less

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  Neurilink

  Sept 2019 - Sept 2020

  Audio Visual Design Engineer

  Accompany Sales on site walks assessing client requirements while evaluating pathways and environmental elements of space.Render and develop CAD conceptual design, create ROM quote including labor services followed by SOW. Review Sales final proposal. Participate in PM meetings to have visibility with project lifecycle. Continued education development by acquiring certifications and participating in Vendor Webinars. Commitment in assisting field technicians in listening to their feedback. Assist in commissioning efforts when resources were not available. Show less

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  WWT Consultant to Microsoft

  Nov 2020 - now

  Senior Audio Visual Design Engineer

  Engagement on AV design development based on Microsoft AV design standards encompassing Life Cycle Refresh, Capital Funded, and Adhoc projects.Communication with Microsoft AV technical team on customer requests that deviate from the standards. Generate bill of materials and finalize construction drawings. Participate in stake holder meetings, responsive to construction RFI inquiries and technical questions posed by field AV install crew. Performed commissioning check list prior to customer hand over. Contributed to large projects including several new construction ventures, spanning multiple floors and wings of buildings. Show less