Dung Ngo (Tracy)

Experience

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  K.system J.S.C

  Aug 2016 - Aug 2019

  ERP Functional Consultant

  Successful Project Implemented:A.S.G Global Co. Ltd PB Global J.S.C GEO Nation Vietnam PMS VinaShinheung Vina Co. Ltd ACE Antenna Co. LtdJob description in detail:Engaged with customers to understand their requirement and their business process.Collaborated with Development team to implement customer specifics.Project administration including scheduling/ timeline management and updating internal systems and tracking activities and progress.Coordinate and facilitate system integration, data migration, and testingProvided comprehensive handovers to the Customer Support Team.Taken responsibility for customer’s queries via calls and emails during the project transition.Added insight and experience into how to develop and grow the role and team.Leading Customer service team to provide qualified support for existed customers:Review all support tickets and assign to corresponding resources.Provide training, system related knowledge and mentor new employees in Customer service team to make sure no knowledge gap and upskill the team.Provide leadership, guidance and support to the team members.Ensure all cases are solved within the required timeframe following the company’s policies. Show less

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  Tek Experts

  Aug 2019 - Aug 2022

  Senior Application Support Engineer

  Maintain high level of domain and technical skill in Microsoft AXSolve technically complex problems for finance application domain in a fast-paced, high-growth product area.Provide in-depth technical support for customer service delivery via telephone, written correspondence, or electronic service regarding technically complex, escalated problems Understanding the problem statements, and provide a solution or technical documentation or troubleshooting steps.Collaborate with support engineers from across the regions toget help and share knowledge in resolving the problems.Manage the communication with the partner and customer independentlyReport software bugs and be an advocate for product improvement using customer suggestions. Show less

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  NEW WAY CURTAIN TRACKS & BLINDS MANUFACTURER MALAYSIA

  Apr 2020 - Sept 2021

  Functional Consultant

  Working remotely for Newway Malaysia: Implementing Microsoft Business Central in FINANCIAL modules.Work closely with clients, at a functional level, to produce asolution that fulfills or exceeds their requirementsWrite business requirement documents for reports, interfaces, data conversionsReview all deliverables, including models, test results, recommendations, etc.Ensure best practices and standards are implementedAssist in validating, troubleshooting, and correcting converted dataAdvise clients on the best methods to extract, transform, and migrate data into the BC system while ensuring that their end-to-end functional business processes run successfully and that the associated financial structures remain accurate and in-tact.Coordinate with other consultants across module Deliver end-user training. Show less

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  Yokogawa Votiva Solutions (YVS) Talent

  Sept 2022 - now

  Functional Consultant