Rugma Mohan

Experience

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  Progressive Trading & Contracting WLL

  Sept 2013 - Aug 2019

  HR Excecutive

  • Recruitment and Onboarding: Managed end-to-end recruitment processes, including candidate sourcing, interviews, and offer negotiations to attract top talent. Oversaw onboarding and induction programs, ensuring smooth integration for new hires.• Employee Relations: Acted as a primary point of contact for employee concerns, facilitating open communication and resolving issues promptly. Implemented initiatives to promote positive workplace culture and employee engagement.• Compliance and Labor Law: Ensured HR practices adhered to Qatar labor laws and company policies. Maintained up-to-date knowledge of legal requirements to support regulatory compliance.• Performance Management: Coordinated performance review processes, provided guidance to managers on evaluations, and supported career development plans to promote employee growth and retention.• Compensation and Benefits: Assisted in developing and managing compensation structures, including payroll processing, benefits administration, and handling employee inquiries related to compensation.• Training and Development: Supported learning and development initiatives by organizing training sessions, workshops, and professional development opportunities to enhance employee skills and capabilities.• HR Reporting and Data Management: Maintained HR records and generated reports on key metrics, including turnover, attendance, and engagement. Provided data-driven insights to support strategic HR decisions.• Policy Development and Implementation: Assisted in the creation and communication of HR policies and procedures, ensuring clarity and alignment with organizational objectives. Show less

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  Primecare, Stoke on Trent

  Oct 2019 - Feb 2021

  Business Administrator

  • Operations Support: Provided administrative support for day-to-day agency operations, ensuring efficient workflow and prompt response to client and staff needs.• Financial Management: Oversaw financial tasks, including invoicing, payroll processing, and accounts management, ensuring accuracy and timely processing.• Care Coordination: Assisted with scheduling and shift management, coordinating with caregivers to ensure adequate coverage and continuity of care for clients.• Compliance and Documentation: Maintained accurate records in compliance with CQC regulatory standards, managed documentation for audits, and supported adherence to care policies and procedures.• Client and Staff Relations: Acted as a key point of contact for clients and staff, providing information, addressing queries, and facilitating open communication to enhance service satisfaction.• Resource Management: Managed office supplies, equipment, and other resources, ensuring the agency operates smoothly and effectively.• Training and Onboarding: Assisted in onboarding new staff members, coordinated training sessions, and ensured all necessary documentation and compliance requirements were met.• Reporting and Data Management: Generated regular reports on agency performance metrics, financials, and client satisfaction to support decision-making and strategic planning. Show less

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  Care Crew Healthcare

  Feb 2021 - May 2022

  Operations Manager

  • Shift Management: Effectively coordinated shift schedules to ensure proper staff coverage, maximizing efficiency and continuity of care.• Full Payroll Processing: Handled end-to-end payroll processing accurately, including calculations, deductions, and timely disbursements.• Operations Management: Oversaw daily operational activities, streamlining processes to enhance service quality and operational efficiency.• Invoice Generation: Managed timely and accurate invoice generation, ensuring clarity in billing and prompt payment collection.• Accounts Management: Maintained accurate financial records, handled accounts receivable/payable, and supported financial reporting and budget tracking. Show less

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  Flexi Care Services

  Jun 2022 - Feb 2024

  Care Manager

  • Shift Management: Efficiently coordinated shift schedules to ensure optimal staff coverage and minimize service disruptions.• Care Plan: Developed and maintained personalized care plans tailored to meet client needs and preferences.• Assessment: Conducted thorough client assessments to guide care planning and service delivery, ensuring high standards of care.• Policies and Procedures: Implemented and reviewed policies to ensure organizational compliance and best practices across all operations.• Compliance Management: Ensured adherence to regulatory standards through regular audits and monitoring, maintaining full compliance.• CIW Registration (Domiciliary Care): Managed CIW registration and maintained compliance with all domiciliary care requirements.• Operations Management: Oversaw daily operations to drive efficiency and quality service delivery, meeting organizational goals.• Staff Management: Led staff recruitment, training, and performance management, fostering a positive and productive work environment.• Client/Staff Meetings: Organized regular meetings to address updates, feedback, and any issues, ensuring open communication.• Training: Coordinated and conducted staff training to enhance skills and uphold industry best practices.• Business Development: Identified growth opportunities, developing initiatives to expand services and improve market positioning. Show less

• 

  Serene Care

  Feb 2024 - now

  • Working knowledge of Safeguarding Notifications, Root Cause Analysis, Action plans, DOLS, MCA, All Audits, Medication administration, and EMAR.• Managed daily operations, led and directed care staff, and managed recruitment, scheduling, and performance.• Oversaw care plans and assessments, ensured compliance with care standards, and addressed resident and family concerns.• Maintained knowledge of legislation, supported inspection preparations, and implemented quality assurance measures.• Managed budgets and financial records, ensured accurate documentation, and handled admissions and discharges.• Acted as a key contact for residents and families, facilitated internal communication, led meetings, and provided reports.• Engaged in direct care activities, demonstrated best practices, and ensured high standards of care delivery.• Participated in on-call rota, coordinated emergency procedures, and ensured resident and staff safety. Show less

  • Home Manager

    Jul 2024 - now

  • Deputy Manager

    Feb 2024 - Jul 2024