Laura Rivera

Experience

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  Jacques Torres Chocolate

  Jan 2008 - Aug 2009

  Store Manager

  • Managed up to 5 employees including schedule, payroll, and training. • Worked directly with company owner to help create and display new products based on customer suggestions.• Networked with community leaders and businesses to help promote sales.• Maintained cleanliness and equipment per company standards.• Used advanced knowledge of product to assist with sales.

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  'wichcraft

  Nov 2009 - Jul 2015

  Store Manager

  • Managed up to 10 employees based on company standards and procedures.• Controlled costs, inventory, ordering, and payroll following company issued budgets.• Maintained restaurant cleanliness and equipment.• Prepared large catering orders for pick-ups and deliveries.• Helped close restaurant to reopen under different branding within same company.

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  Riverpark

  Jul 2015 - Aug 2016

  Restaurant Manager

  • Helped open new fast casual restaurant in existing location with new menu and branding. • Managed up to 10 employees including schedule, barista and food preparation training, and position management. • Controlled costs, inventory, ordering, and payroll.• Maintained restaurant cleanliness and equipment to department of health standards.• Cultivated strong customer loyalty with excellent customer service and attention to detail.• Assisted with events and managing of the fine dining floor when needed.• Preparation of large catering orders for in-house events and deliveries.• Worked with chefs to create and design weekly menus based on customer suggestions and trends. Show less

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  Dominique Ansel Kitchen

  Oct 2016 - Jun 2017

  General Manager

  Oversee management of 30-40 employees. Process payroll including hours, sick and vacation pay, and onboarding of new hires. Order and maintain inventory. Maintain DOH compliance. Oversee hiring and training. Assist with P&L. Assist in ideas for company growth.

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  Magnolia Bakery

  Jun 2017 - Aug 2024

  General Manager

  General Manager of Upper West Side location.

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  I'm donut ?

  Aug 2024 - now

  Operations Manager