Ebrahim Cassim

Experience

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  Hyperchem Pharmacy

  Jan 2011 - Jan 2016

  Sales/Customer service representative
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  YMCA Fitness Centre (New Zealand)

  Jan 2012 - Aug 2012

  Pep Squad - Part Time
• 

  Auckland Airport

  Oct 2016 - Jul 2022

  Responsible for the overseeing the entire Airport Operation on the day. A key part of the role included leading and managing staff from training programs to career development, contributing and leading a variety of Operations projects including ranging from technological improvements to development of all Airport readiness aspects of travel bubble between Australia & New Zealand. Also stepped into the role of Response Coordinator during Emergency Operations Centre activations. Responsible for the Operationalising Govt. requirements for Quaratine flights into New Zealand. liaised with Governmental agencies, Airlines and all other Airport Stakeholders to formulate and deliver a successful Airport Operation during Covid-19. -Supervised the daily running of the Airport Operation-Actively planned and created rosters and found rostering solutions to ensure a consistently effective workforce while managing costs-carried out training meetings and reviews of training for new staff and experienced staff involved in upskilling.-provided Operational input in operational and orat projects-key hand in Emergency management and assisting Operations Managers during activation of the emergency operation centre -Carried out investigations into safety and technical incidents that occurred on the Airfield including ICAM investigations. -Involved in Runway occupancy improvement project.- Carried out internal audits to ensure Airfield assets were as per ICAO Annex 14 requirements-Helped create the Disable Aircraft Recovery process documented in the AEP.

  • Duty Operations Manager

    Sept 2020 - Jul 2022

  • Airport Liaison at NZ Govt. Managed Isolation Quarantine

    Jul 2021 - Mar 2022

  • Airport Operations Supervisor

    Jul 2017 - Sept 2020

  • Airfield Technical Support

    Mar 2018 - Sept 2018

  • Operations Officer

    Oct 2016 - Jul 2017
• 

  Hamad International Airport

  Oct 2022 - now

  - ORAT Project PMO/Terminal Lead for expansion of Hamad International Airport expansion- Creating issue lists along with coordinating action plans for collated updates to project steering committee- Coordinating with Stakeholders to conduct Core Process Meetings in order to ensure operational readiness of all processes and practices for go-live- Closely coordinated with construction project department to ensure parallel timelines of construction completion and operational readiness-Closely working with Terminal Stakeholders to ensure Operational readiness across all Terminal functionality Show less -Currently Improving Airport Operations Control Centre workflows and Operations processes to enhance efficiency throughout the Terminal Operations Department-In charge of the daily Terminal Operations including but not limited to streamlining passenger facilitation in Departures, Transfers and Arrivals. -Leading Operations team of up to 100 staff on duty in all Frontline aspects of the Airport Operation.-Ensuring processes and procedures are relevant and optimized to ensure a World Class airport experience-Proactively anticipate issues and potential disrupts and create solutions to mitigate impact to the day of Operations of over 45 million passengers per year in one of the world's top international Airports Show less

  • ORAT Secondment (PMO/Terminal)

    May 2024 - now

  • Terminal Duty Manager

    Oct 2022 - now