Alessandra Pisanu

Experience

• 

  CWT

  Feb 1999 - now

  Responsible for the customer management team in Italy & GreeceReporting directly to the VP Customer management EMEADrive change management to adapt the local market to the company 3.0 Strategy (launched the "Commercial Development Plan") Transform the organization through the creation of a new commercial leadership team and drive change management though a highly oriented people cultureCollaborate with Marketing & Product & Technology organizations to deploy new Go to Market process (collateral, training and learning, library of services messaging) Show less Lead the Italian Account Managers team of 26 peopleLaunch a talent assessment and development plan for all commercial leaders.Lead the implementation of a new organizational set up through organizational design and change managementDrive and implement a Global project to rethink the role of the Commercial teams of the future through Sales Cycle definition, Job Architecture review and Competency Framework adoptionDrive growth and gross client profitability through new products sale, higher yielding solutions & retentionConstant improvement of all KPIs - +5% YOY in revenue, +97% retention rate Show less

  • Senior Director Global Customer Management

    Jan 2021 - now

  • Senior Director, Customer Management Italy & Greece

    Jan 2019 - Jan 2021

  • Senior Director Program Management, Italy

    Jan 2014 - Jan 2021

  • PROGRAM MANAGEMENT DIRECTOR, ITALY

    Jun 2012 - Jan 2021

  • Director Multinational Program Management, Italy

    Jan 2011 - Jun 2012

  • Head of Multinational Program Management, Italy

    Sept 2003 - Jan 2011

  • Sales & Account Manager

    Feb 1999 - Sept 2003