Florencia Mitolo

Experience

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  Vodafone

  Mar 2009 - Feb 2010

  Telemarketing

  Telemarketing, llamadas salientes a España. Atención al cliente, venta de productos de internet y telefonía.

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  Estudio contable Barberia&Lares

  Mar 2010 - Oct 2012

  Secretaria y Administrativa

  Recepcionista / administrativa: Tareas de recepción y ligadas a la labor contable. Redacción de actas, organización de agenda, realización de trámites varios (bancos, clientes y tribunales entre otros). Utilización del Sistema Catedral para la carga de facturas y otras tareas.Utilización del programa S.I.A.P. y ARBANET para la liquidación de IVA e IIBB, con posterior presentación de sus respectivas Declaraciones juradas en AFIP, o ARBA.Redacción de escritos para presentación en tribunales respecto a expedientes a cargo del síndico sobre concursos/quiebras y su posterior presentación en tribunales y procuración sobre los mismos. Show less

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  Banco Patagonia

  Jan 2013 - Jan 2019

  Analista

  Participation in New eBank Strategic Project: Definition of functionalities, analysis of terms and conditions for market launch, coordination of tasks necessary for the launch.Creation and coordination of training programs related to product offerings in digital channels for customer service areasIdentification of opportunities and proposal of improvements or new services to be offered through electronic channels.Benchmarking for constant monitoring of main market competitors.Monitoring of customer satisfaction levels.Analysis of various regulations issued by the BCRA to adapt our products or launch new competitive initiatives Show less

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  Facultad de Derecho, Universidad de Buenos Aires

  Jun 2015 - Jul 2016

  Ayudante

  Redacción de escritos atinentes a cada causa, Procuración sobre las mismas asignadas a la comisión; concurrencia a mediaciones.

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  Banco Patagonia

  Jul 2019 - Nov 2021

  Product Owner Sala Ágil Patagonia eBank Empresas

  Development of PM role under Agile methodology implementation in Prioritization of business backlog, functional analysis of products to be developed in the channel, creation of user stories (US), and management of various stakeholders involved in the product.Continuous study to identify improvement opportunities and ensure an excellent product that guarantees an optimal customer experience.Definition of MVP and leadership with the team in inception and kickoff stages to ensure the backlog is defined as a result of the meetings.Led products: Electronic Check, Bill Payment, Loans, Investments, among others.the Scrum framework: Show less

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  Mercado Libre

  Nov 2021 - Oct 2023

  Product Fintech Supervisor

  Definition of roadmap and agreements with stakeholders for defining functionalities.Constant monitoring of metrics to evaluate product performance and commit to initiatives quarter after quarter.Leadership in tradeoff meetings to generate necessary agreements for each initiative, maintaining an updated backlog, and promoting its visibility throughout the organization.Planning and strategy for improving defined KPIs.Leading a team of 5 POs responsible for low-level product definition.Identifying and prioritizing improvement opportunities based on data analysis and user feedback.Developing and executing go-to-market strategies for new products and features.Managing the product lifecycle, including planning, development, launch, and post-launch.Collaborating with marketing and sales teams to ensure product success in the market.Evaluating and mitigating risks associated with product development and launch. Show less

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  Openbank

  Jun 2023 - now

  IT Product manager (by Entelgy)

  Leadership of IT squad responsible for the loans Product. Creation and planning of the strategy for product development, definition and scope of the project. Leadership in tradeoff meetings for future commitments to product increments and definition of KPIs to measure the acquisition and market penetration of the new product.