Oluwafisayo Okunuga

Experience

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  Howard University

  May 2021 - Aug 2022

  Research Intern

  • Conducted in-depth research on particulate matter and atmospheric science as part of a US Embassy-sponsored campaign in La Paz, Bolivia. Analyzed and interpreted complex data sets, employing advanced quantitative and qualitative methods.• Co-authored three research papers that synthesized and presented findings on atmospheric science, contributing to the advancement of scientific knowledge, and presented research findings to a diverse range of stakeholders.• Maintained a detailed research logbook, meticulously documenting experimental procedures, observations, and data analysis. This logbook served as a critical reference for the research team and contributed to the integrity of the research project.• Authored a research practicum under Dr. David Whiteman's guidance, which encompassed comprehensive literature reviews, data analysis, and the formulation of scientific hypotheses. This practicum enhanced my research and scientific writing skills. Show less

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  MathETC Learning Center

  Jun 2022 - Aug 2023

  Summer Camp Counselor

  Directed daily functions and activities for a summer camp dedicated to creating engaging recreational and educational opportunities for children.Demonstrated strong leadership skills by maintaining a safe, supportive, and enjoyable environment for campers, enforcing camp policies, and fostering positive interactions.Collaborated effectively with other counselors to coordinate activities, manage group dynamics, and ensure a cohesive and enriching camp experience.

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  Allstate

  Jul 2024 - Nov 2024

  Customer Service Agent

  • Provided technical support to customers and co-workers in a remote environment, troubleshooting issues and implementing effective solutions to enhance user experience and satisfaction.• Sent reminder emails to customers regarding policy renewals, payments, and important updates, ensuring timely communication and fostering customer retention. Demonstrated strong interpersonal and communication skills, effectively addressing customer concerns and building positive relationships while adhering to security protocols.• Utilized CRM software and secure communication channels to manage and document customer interactions, ensuring data protection and maintaining organized records for efficient follow-up and resolution. Show less