Laura Downes CMgr FCMI

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United Kingdom

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Timeline
About me
End User Compute Manager
Education
- University of Plymouth
  2022 - 2024
  Master's degree Organizational Leadership
- University of Exeter
  2006 - 2007
  7407 Teaching Certificate
  7407 teaching certificateEntry level qualification for PGCE
- University of Exeter
  2007 - 2009
  Post Graduate Certifcate in Education
Experience
- Devon County Council
  Aug 2001 - Mar 2018
  Managed the corporate & social care service desk for Devon County Council. Managed the CareFirst training and support service for Adults & Community Services within Devon County Council. Dual role; developed and delivered training for CareFirst, the social care recording tool within Adult & Community Services of Devon County Council. Also provided first point of contact helpdesk support for CareFirst and integrated systems.
  - Service Desk Manager
    Feb 2012 - Mar 2018
  - Senior Systems Officer (Training & Support)
    Apr 2008 - Feb 2012
  - Systems Officer (Training & Support)
    Jul 2003 - Apr 2008
  - District Clerk
    Aug 2001 - Jul 2003
- SCOMIS
  Apr 2018 - Jan 2022
  Job title change, role evolution
  - Continuous Service Improvement (CSI) Lead at Scomis
    May 2020 - Jan 2022
  - Service Desk Performance & Improvement Manager
    Apr 2018 - Apr 2020
- Devon County Council
  Jan 2022 - now
  End User Compute Manager
Licenses & Certifications
- ITIL Service Strategy
  Apr 2014
- ITIL Foundation v3
  Feb 2012
- Finance for Non-Financial Managers
  LinkedIn
  Mar 2023
  View certificate
- Chartered Manager Fellow
  Chartered Management Institute
  Jun 2024
  View certificate
- ITIL 4 Foundation
  AXELOS Global Best Practice
  Apr 2020
- SDI Service Desk Manager
  The Service Desk Institute (SDI)
  Oct 2013