Swati Singh

Experience

• 

  HP

  Nov 2013 - Jan 2015

  Technical Support Specialist

  Supporting Australian commercial client for technical troubleshooting of Desktops and Laptops.Provide first level assistance to enterprise or high end contract customers on Notebooks, Desktop and Docking Stations.Liaison with L2 engineers to solve complex issues.

• 

  Microland Limited

  Jun 2015 - Feb 2018

  Senior communication coach

  Responsible for auditing calls, chat, email of engineers from IT service desk, NOC, SOC, GCC. Responsible for presenting dashboard to client and operations lead. Involved in recruitment drive and hiring. Up-skilling new coaches.

• 

  Accenture

  Jul 2018 - Feb 2022

  Lead Instructor

  Working for one of the leading social media client as a lead trainer managing team of 6 trainers. Actively involved in ideation and innovation for the process, content development and training delivery.

• 

  Replicon

  Apr 2021 - Feb 2022

  Corporate Trainer

  Corporate Trainer 19th April’21 – Till date• Working as a corporate trainer for a product based MNC, product is a time intelligence platform (SaaS product) • Major responsibilities involve training the new hires and tenured employees from different departments both technical and non-technical on the product• Ensuring every new hire understands the key USPs of the product and should seamlessly be able to pitch the product and demo it to the existing and prospective client

• 

  PeopleStrong

  Feb 2022 - May 2022

  Technical Trainer
• 

  Cisco

  May 2022 - now

  • SD WAN Pursuit Specialist

    Jan 2023 - now

  • Enablement specialist

    May 2022 - Jan 2023