Jason Howard

Experience

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  Citi

  Jul 1999 - Sept 2003

  Technical Support Professional

  PEGA & RUMBA System Operation, Inbound Customer Service with High Volume. Approximately 25 Calls per Hour and Up-Selling of Credit Affiliated Products ie Lost or Stolen Cards or Fraud Protection, Cash Rebates, Travel Discounts, Short Term Disability, Unemployment ProtectionResolve Customer Issues / Educate Customers on Policies or Guidelines of Credit AgreementsBalance ConsolidationsTechnical Support Specialist for Web Based Payment SystemTake Phone Payments via Internal Systems with Bank Routing and Account InformationHandled Lost or Stolen Credit Card Calls/ Following Up with Replacements and Canceling of Previous Account Show less

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  Sam's Club

  Sept 2003 - Jan 2004

  Technical Professional

  Lead Merchandiser/Electronics Specialist/ Technical Support AssociateTransfer Product from Receiving Department, Stocked Grocery DepartmentOvernight. Store Maintenance, Zoning, Laser Beaming, and Maintenance Quality Assurance.Member Assistance in Electronics Department. Provide Member Tech Support for Computers Hardware, Software, Digital Cameras, Printers, DVD, Radio, HDTV, All Product SpecsTransfer Large or Heavy Items from Hard-lines Department to Registers for Members,Ensure Work Area Safety, Assist Cashiers, Pull Orders Show less

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  GE CONSUMER FINANCE INTERNATIONAL HOLDINGS

  Jan 2004 - Jun 2004

  Technical Support Specialist

  Technical Support Expert for Stand-Alone Kiosk Known As V-Com Used to Cash Payroll and Government Issued Checks.Authentication Verification for POS (Point of Sale) Bill Payment Support, Western Union, and MoneyGramOutbound Calls to Employer to Verify Employment Status and Payroll Checks with Human ResourcesOutbound Calls to Verify Bank Account Funds, Provide Leads for Fraud, or Theft of Employer ChecksExamine Sequence of Checks, Routing and Account Information, Employer History and Customer Transactions. Security/Fraud Prevention, Fraud Ring Detection/Prevention Show less

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  Excentus

  Apr 2005 - Mar 2007

  Help Desk Support Specialist

  Help Desk - Installation and Implementation of Hardware and Software integration with Fuel Sites and Retail or Grocery Stores current POS Systems. Research for Development.

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  Securus Technologies

  Mar 2007 - Mar 2009

  System Support Specialist

  Telephone Hardware and Software Support In Correctional Facilities. Install, Configure, Certification, Testing and Documentation of All Features of Software and the Hardware were fully functional. Worked closely with Field Technicians in L2 Support on site

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  DIRECTV

  Apr 2009 - Aug 2010

  Field Support Specialist

  Ensures Order Integrity, Managing, Monitoring and Routing Call Traffic, Provide PositiveCustomer Contact Experience, Provide Installation Status Updates, Track Work Orders Dispatched For Completion

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  Papa John's International

  Jan 2022 - Dec 2022

  Associate

  Manage make line operations