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Fajarbagja N.

Fajarbagja N.

Behalf on Service Desk Engineer

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location of Fajarbagja N.Jakarta, Jakarta, Indonesia

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  • Timeline

  • About me

    IT Enthusias [ Network System Administrator | Database Engineer | Web Programming | Network Infrastructure |

  • Education

    • STMIK Swadharma

      2008 - 2013
      Bachelor's Degree Information Technology

      Skripsi :Perancangan Jaringan VLAN dengan Protokol Berbasis PVST pada PT Astalia Millenia Educatindo

  • Experience

    • PT Dataprima Sejahtera behalf of PT. Berlian Sistem Informasi

      Mar 2009 - Sept 2009
      Behalf on Service Desk Engineer

       helpdesk support Networking Monitoring and Troubleshooting Service Maintenance Production System Middleware

    • PT. Rasuna Residence Development

      Feb 2010 - Sept 2013
      IT Officer

      • Responsible in Networking & Database System• Responsible in Coordinate with IT / Engineer Building• Troubleshooting Issue IT Service Management • IT Support VHP System Report

    • PT. Mitra Integrasi Informatika

      Oct 2014 - Nov 2015
      Helpdesk ATM & System Monitoring on Bank International Indonesia

      • Monitoring ATM & System Networking issue as soon posible for ensure minimum downtime to prevent disruption to users and operational support (ProClasssic/Enterprise Administration, Gasper, Customer Handling System, Avaya, BII Phone, Aplikasi SPN Networking, MyHR2U, M-Trex, Consumer Asset Management System, DSAR Online, DCMS, DCIF, DBDS, JetsWeb, Jatis Investment System, Digital Teller).• Responsible in ticket dispatcher and monitoring progress has been resolved, Support Operational IT to ensure the SLA are met (BMC Remedy, Gasper Workstation).• Coordinate / Escalation with vendors for any issue related immediately in accordance with Service Level Agreement (SLA) if can't be handle by team Helpdesk until issue closed.• Responsible for more advanced issues IT Operational report periodically. Show less

    • PT Hasjrat Abadi

      Dec 2015 - Dec 2017
      Network System Administrator

    • Winsoft Indonesia

      May 2022 - now
      IT Specialist App Support

  • Licenses & Certifications

    • Certificate Course Completion (CCNA Discovery : Networking for Home and Small Bussines)

      Cisco Networking Academy
      Jun 2011

    • ENGLISH TESTING CENTER

      SMK NEGERI 51 Jakarta
      Oct 2006

    • Windows Xp and Microsoft Office

      PT.MICROSOFT INDONESIA
      May 2005

    • CISCO IP Network Technologies IPv6 : Workshop

      PT. Hendevane Indonesia
      Mar 2017