Brad Neff

Experience

• 

  Starbucks

  Jan 2007 - May 2016

  Oversee 20-25 baristas and shift managers ensuring a smooth operation at store 6971. Monitored and tracked operating costs, budgets and resources to meet quarterly KPIs. Responsible for staff scheduling, inventory, and team conflict resolution. Fully understand and immerse self into beverage brand as a representative of a renowned corporation. Lead various Partner events including the SF Starbucks Pride, The Plant a Tree Project, and the Clean Up California Project.. Lead a team of 8-10 partners daily though morning rush seamlessly at the busiest Starbucks location in Northern California for years on end. Create a strong sense of community within the store Partners. Supervising, leading, and motivating Starbucks Partners to seek promotion opportunities, certify baristas as Coffee Masters, interview prospective hires, and put out radical customer fires. Customer service and multitasking champion. Job demands that one is able to maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard. Anticipate customer and store needs. Maintain a safe and clean store by following set companywide procedures. Completed OSHA, QUASA & CleanServ certificates

  • Assistant Manager

    Nov 2014 - May 2016

  • Shift Supervisor

    May 2010 - Nov 2014

  • Barista

    Jan 2007 - May 2010
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  Brink’s Inc

  May 2016 - Jan 2017

  Armed Guard & Armored Truck Driver

  Protected assets by complying with prescribed security procedures while in possession of containers.Responsibilities include guarding and transporting upwards of 15 million dollars worth of cash and/or materials without incident throughout Central and Northern California. CA Side Arm Certification | Guard Card

• 

  Riolo Logistics

  Jan 2017 - Jun 2017

  Logistics Coordinator

  Responsible for overseeing all aspects of supply chain management. Liaison between vendors to ensure customer satisfaction by staying in contact and relaying all communications concerning the delivery.

• 

  GreatCall

  Jun 2017 - Jul 2019

  Emergency Medical Dispatcher

  FORMERLY GREATCALL - Served as the first line of communication for emergency services by fielding crisis phone calls, dispatching EMS, PD, & FD, and providing direction of lifesaving measures via mobile device. Triage varying emergencies and dispatched regional 911 utilizing the official EMS and EPD protocol. Emergency Medical Dispatch Certification| Emergency Medical Dispatch Certification | CPR Certified | COBOL Computer-Aided Dispatch Certification | Fire Dispatch Training Certification

• 

  HME

  Jul 2019 - Feb 2022

  Single point of contact (SPOC) and Installation Coordinator responsible for managing HME's largest account, Starbucks Coffee Company. Collaborate with corporate reps to coordinate installations and tiered-projects for new stores, relocation, and renovations for all Starbucks locations in North America. Creates necessary change order documentation and SOW's, processes, and deliverables. Oversee the design and delivery or reports and insights. Analyze and present performance metrics. Communicates with the project team and stakeholders, manages risks and issues, and monitors progress and contacts supply chain to ensure that the project stays on track.Served as the single point of contact for key accounts (Starbucks North America), including coordinating the installation of telecommunications and networking systems for new store openings and site remodelsCollaborated with internal teams and external vendors to ensure all aspects of the installation process were completed on schedule and within budget.Created and maintained schedules for multiple projects, tracking progress and addressing any issues that arose to keep projects on track.Participated in weekly project meetings to align project goals with stakeholders, ensuring clear communication and accountability Show less Responsible for ensuring schedule, budget, and project details are within scope for various quick-service corporations throughout the US. Improved customer churn by 19% in six months by implementing the 12 Project Management Principals and establishing concrete vendor relationships that will bring value to HME for decades to come. Quickly moved into Installation Coordinator II and started managing the company’s largest account, Starbucks. Subject Matter Expert (SME) & Department Trainer-Assisted in managing the installation of IT equipment and systems for quick-service restaurants, ensuring compliance with project specifications.-Enhanced customer satisfaction by implementing effective project management practices and establishing strong vendor relationships.-Quickly promoted to Installation Project Coordinator II due to outstanding performance and leadership in managing complex projects. Show less

  • Installation Project Coordinator II

    Jul 2020 - Feb 2022

  • Installation Project Coordinator I

    Jul 2019 - Jul 2020
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  Denny's

  Feb 2022 - now

  Project Deployment Engineer - IT Admin Project

  Project spearhead of Xenial POS deployment to Denny’s corporate and franchise locations across North America. Currently supporting the new brand acquisition of Keke’s Cafe. Responsible for managing NRO and NCOs projects for IT and network installation and upgrades.-Coordinated new restaurant openings, focusing on the deployment of IT infrastructure and Point of Sale (POS) systems, ensuring timely completion of installations across multiple locations.- Managed project schedules and monitored progress of team members from various departments, facilitating effective communication and collaboration. - Oversaw the ordering, shipment, and installation of IT equipment, working with technology partners to meet operational requirements.- Conducted weekly meetings with operations, marketing, menu, and construction teams to align tasks and ensure all parties were informed of project timelines and expectations.- Developed comprehensive documentation for processes and trained new project team members on company standards and procedures.Collaborates with internal teams and external vendors to expedite and provide support resolving issues to meet SLAs. Coordinate hand-off of incidents to ensure timely delivery of fixes by working closely with Business and IT teams. Communicates effectively with individuals at all levels about the future projects and mitigates fear and uncertainty to franchise owners and operators by providing clear communication and relaying comprehensive detail of a project with confidence; creating value and demonstrating competence. Key part of the special projects team, deploying Xenial POS hardware and network into Denny’s locations nationwide. Track issues and manage budgets through change requests. Creates documentation on new and established processes. Trains new IT Project onboards. Assists with new restaurant openings, full order buildouts for the IPS network, Comcast. Show less