Brittany Tran

Experience

• 

  LOP INC

  Jun 2019 - May 2021

  Editorial Writer
• 

  PennyMac Loan Services, LLC

  Feb 2021 - Jun 2021

  Dispatch Lead Specialist

  The position reports to the Retail Lending Business Operations team. The Sales Dispatch Agent performs a key function within the sales team to ensure optimal routing of IB customer calls, conduct OB calls to borrowers, ensure data integrity within lead management system, and perform other tasks as required related to sales management.

• 

  The Shams Group

  May 2021 - May 2024

  •Tracked the implementation of multiple EHR based products at client sites from start to finish•Acted as a liaison between business end users and development team in order to maintain customer relationships and meet scope requirements •Conducted quality control at front end usage stand point •Created project plans based on scope, client acceptance criteria, and resource allocation•Conducted daily and weekly scrum meetings with internal and external stakeholders•Maintained communication of implementation process with all team members in an Agile environment Show less

  • Healthcare IT Project Manager

    Sept 2021 - May 2024

  • EHR Implementation Intern

    May 2021 - Sept 2021
• 

  KMS Lighthouse

  Sept 2024 - now

  Implementation Project Manager

  * Manage multiple SaaS projects simultaneously* Collaborate with cross-functional teams including developers, designers, and QA analysts to ensure project success* Maintain internal and external communication of project timeline, risks, and migration in an Agile environment* Develop custom templates per client based on unique use cases* Conduct risk assessments and develop mitigation plans to minimize project risks* Lead project retrospectives to identify areas for improvement and implement process enhancements Show less