Kristina Pham

Experience

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  Kumon

  Aug 2010 - May 2011

  Instructor

  Through tutoring young children in math, reading, and writing, I practiced multi-tasking and customer engagement. I had to adapt to each child and meet him/her at his/her own level of education to help him/her to the best of my ability.

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  SingleStone

  Jun 2011 - Aug 2011

  Intern

  The majority of my internship was spent shadowing a Quality Assurance Lead, visiting client sites, attending meetings, and learning about Scrum principles and Agile methodology.

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  RTS Labs

  Jun 2012 - Aug 2012

  Intern

  As the first intern at RTS Labs, I facilitated website creation through content management systems. I sat in on meetings and learned the best methods for client interaction. Furthermore, I also did quality assurance by testing websites for bugs and using Google Analytics for tracking.

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  University of Florida

  Oct 2012 - Jan 2014

  Preview Staffer

  The Preview Staffer position involves introducing students and families to campus facilities, policies and both the academic and extracurricular aspects of college life. Because the focus is on preparing students and their families for their first year, a huge emphasis is on acclimating them and making them feel comfortable at the University of Florida. Each day began at 6:40 AM, when each Staffer would receive his or her assignment for that session. We had to adapt quickly to the demands of that position, be it a small group leader, help desk adviser, errands runner, etc. Show less

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  VCU Conference and Scheduling Services

  Jun 2014 - Jul 2014

  Intern

  Assisted with setup for conferences (creation of nametags, key registration, giveaway bag assembly, room inspections) and facilitated check-in and check-out for conferences.

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  Online Vacation Center

  May 2016 - now

  Senior Personal Vacation Manager

  Help clients book and plan ocean and river cruise vacations over the phone and via email; negotiate with both clients and cruise suppliers to ensure clients enjoy their cruise experiences.