Jerome Balanquit

Experience

• 

  Magna Prime Chemical Technologies Inc.

  Mar 2015 - Jun 2018

  Business Solution Development Group
• 

  Peace and Equity Foundation

  Jun 2018 - Sept 2021

  System Developer/Analysts

  As a System Developer/Analyst, it is my duty to provide all the necessary support by performing all the necessary IT work, which includes Web Administration duties, ERP administration, network monitoring, project management, and more.Giving technical advice on how to buy hardware supplies, such as laptops, desktops, and other related items.A little bit of web design using WordPress, using plugins and a short script to ensure the quality of the website.

• 

  TaskUs

  Sept 2021 - Sept 2022

  IT Applications Support

  We provide 24x7 application support to TaskUS employees and work closely with developers to ensure that all in-house (and cloud-based) Corporate Applications are functioning properly.Our focus is on keeping all applications up to date and addressing and fixing any issues reported by our users as quickly as possible.In addition, we perform work related to UAT, such as providing support for applications.Provide training on how to effectively use the Corporate Applications tools / systems, and provide support for minor enhancements. Provide weekly status reports on issue trends, you must also publish supporting documents in order to assist employees with requests for information, and provide employee training if required. Show less

• 

  Dynasty Gaming & Media

  Sept 2022 - now

  As a Senior in the Technical Operations team, I oversee the seamless operation of our clients' platforms by swiftly addressing and resolving reported issues. My primary focus is on ensuring that any challenges encountered by our users are rectified promptly to minimize disruption to their operations.In addition to issue resolution, I lead the Quality Assurance (QA) efforts for updates across all environments. This involves meticulous testing to identify and rectify any potential bugs or errors before they impact our users. My role also encompasses the creation of Grafana dashboards, alerts, and queries tailored to meet the specific reporting requirements of our partners. This ensures that our partners have access to the most relevant and actionable data to support their decision-making processes.One of the key aspects of my role is conducting comprehensive investigations using AWS Cloudwatch and Kibana. This involves analyzing logs and metrics to pinpoint the root cause of issues and provide developers with the information they need for effective resolution.Furthermore, I am actively involved in Tournament Operations, providing support for ongoing tournaments. This includes ensuring that the technical aspects of the tournaments run smoothly and troubleshooting any issues that may arise.In addition to the above responsibilities, I also play a pivotal role in creating user stories aimed at enhancing user experience. This involves collaborating closely with stakeholders to gather requirements and translate them into actionable tasks that can be prioritized and developed. My goal is to continuously improve the platform's usability and performance, ensuring that end users have an optimal and seamless experience.Overall, my role as a Senior Lead is characterized by a commitment to ensuring the reliability and efficiency of our clients' platforms, as well as providing exceptional support to our partners and users. Show less Dynasty Gaming and Media provides a platform for companies to easily create and manage tournaments that lets individual players and esports organization to showcase their skills, manage their team and monetize their games. Dynasty Gaming and Media's ecosystem also allows players to socialize with their peers and fans as well as top up their gaming wallets without leaving the environment.Us in the L2 Technical Operations team are tasked on ensuring that the clients platform will work with ease by ensuring that reported issues by our users are addressed and fixed the quickest time possible. We also perform Quality Assurance test on updates in all environments to ensure that any possible bugs or errors are patched before the users encounters it.My role as L2 tech lead involves creating a Grafana dashboard/alerts and queries that meet the partner's report requirements.We conduct a thorough investigation on AWS Cloudwatch and Kibana to guarantee that we capture the correct logs to aid the developer in resolving the issue.We also perform Tournament Operations related work such as providing support in an ongoing tournament. Show less

  • Senior Technical Operations Specialist

    Mar 2024 - now

  • L2 Support Engineer

    Sept 2022 - Mar 2024