Collette Gray

Senior Word Processor Operator

Barnham, England, United Kingdom

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Timeline
About me
Senior Product Owner - Currently looking for my next challenge
Education
- King edmund school
  1987 - 1992
  GCSEs
- King edmund school
  1987 - 1992
Experience
- Southend on Sea Borough Council
  Jul 1992 - Jan 1997
  Senior Word Processor Operator
- International Financial Data Services Canada (IFDS)
  Jan 1998 - Jan 1999
  System Tester
- Bravura Solutions
  Jan 1999 - Jan 2008
  User Support Analyst
  To identify and resolve software issues including user and system errors using SQLTo collate information required by clients in report formatTo train and assist newer members of staff in their roleCall Management and training other members of staff on good Call ManagementLiaising with clients and colleagues to ensure correct information is obtained
- Thetford town council
  Aug 2008 - Aug 2009
  Accounts Assistant
- Thetford Education Partnership
  Sept 2009 - Jun 2010
  Finance Assistant
- BNY Mellon
  Aug 2010 - Aug 2011
  Senior Asset Servicing Administor
  Temporary Position
- Ontech Solutions Ltd
  Oct 2011 - May 2016
  Application Support Analyst
  Call Management2nd Line support
- Zopa
  May 2016 - Oct 2021
  Jira AdministratorService Now AdminstratorProject Management
  - ITSM systems administrator
    May 2018 - Oct 2021
  - Application Support Analyst and Release Manager
    May 2016 - May 2018
- JLR
  Oct 2021 - now
  - Senior Product Owner/Tech Lead
    Jan 2024 - now
  - Solutions Engineer
    Oct 2021 - now
Licenses & Certifications
- Certificate of Higher Education (Open)
  Open University Business School (OUBS)
- Diploma (Open)
  Open University Business School (OUBS)
- Beginner's Guide to Agile in Jira Badge
  United Latino Students Association
  Apr 2023
  View certificate
- Jira Automation for Admins
  United Latino Students Association
  Apr 2023
  View certificate
- JIRA Administration Part I For Data Centre
  Atlassian
  Jul 2021
- Google Cloud Fundamentals: Core Infrastructure
  Coursera
  Dec 2021
- Learning with Lynda.com
  Lynda.com
  Oct 2016
  View certificate
- Jira Project Administrator for Data Centre
  Atlassian
  Mar 2021
- JIRA Administration Part II for Data Centre
  Atlassian
  Aug 2021
- AAT Level 2
  AAT
- Becoming an outstanding product owner
  Udemy
  Aug 2024
- ITIL Fountation
  PeopleCert