Tan Jun An

Experience

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  NCS Group

  Apr 2021 - Oct 2021

  Technical Support Staff

  - Provided technical support to clients across various sectors, resolving hardware/software issues and escalating when necessary- Executed patch management routines and offered user training post-resolution to reduce repeat incidents- Delivered customer-facing support with emphasis on clear communication, empathy, and user satisfaction- Gained early exposure to IT service workflows, setting the stage for future cybersecurity incident response work

• 

  Micro 2000 Group Holdings Pte Ltd

  Mar 2022 - Sept 2022

  IT Installer

  - Deployed, provisioned, and configured hardware devices across multiple government schools under a nationwide IT refresh project- Performed secure data sanitization and systematic disassembly of legacy devices in compliance with IT asset disposal policies- Handled both legacy and modern systems, ensuring compatibility and smooth transition for end users- Developed technical precision and time-efficiency through high-volume deployment schedules