Raul Ruiz

Raul Ruiz

Interim Analyst

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location of Raul RuizOrlando, Florida, United States

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  • Timeline

  • About me

    Principal Advance Resolution Engineer Fusion Payable and Receivables Team at Oracle

  • Education

    • Universidad Nacional de Colombia

      1989 - 1995
      Bachelor of Science in System Engineering Computer Science
    • Colorado Technical University

      2002 - 2004
      Master of Science in Management with Concentration in Information Technology and Project Management Project Management Summa Cum Laude (GPA: 4.0)

      Activities and Societies: Professional Certificate in: • Database Management • Information System Security • Information System Security Management • Project Management • System Analysis and Integration

  • Experience

    • Oxy

      Aug 1993 - Dec 1993
      Interim Analyst

      As Interim Analyst I help users with technical problems. Also I setup software and hardware in network environments.

    • General Motors

      Jul 1994 - Dec 1994
      Interim Marketing Technical Analyst

      I provided technical support on software and hardware in Marketing Area.

    • Oracle

      Jan 1995 - now

      As Senior Technical Support Engineer I researched and developed solutions to technical issues utilizing my technical knowledge of Oracle’s proprietary software technologies and products. I provided support to some ERP Oracle products like Oracle Receivables, Oracle Customer on Line, Oracle Advance Collection and iReceivables. Some of my duties included; isolate software problems, document and monitor product bugs, participate in problem management and escalation processes, and assist both off-line and On-Demand customers. Show less

      • Principal Advance Resolution Engineer Fusion Payable and Receivables Team

        Dec 2015 - now
      • Principal Advance Resolution Engineer - Center of Expertise (CoE)

        Jan 2008 - Nov 2015
      • Senior Technical Support Engineer - Oracle Support Services

        Jan 1998 - Dec 2007
      • Senior Consultant

        Aug 1995 - Sept 1998
      • Sales Consultant

        Jan 1995 - Jul 1995
  • Licenses & Certifications

    • Information System Security

      Colorado Technical University
      Mar 2004
    • History of Rock, Part One

      Coursera
      Jun 2014
      View certificate certificate
    • Master Of Science

      Colorado Technical University
      Dec 2004
    • Database Management

      Colorado Technical University
      Dec 2003
    • The Music of the Beatles

      Coursera
      Aug 2014
      View certificate certificate
    • Information System Security Management

      Colorado Technical University
      Mar 2004
    • Project Management

      Colorado Technical University
      Sept 2003