Raul Ruiz

Experience

• 

  Oxy

  Aug 1993 - Dec 1993

  Interim Analyst

  As Interim Analyst I help users with technical problems. Also I setup software and hardware in network environments.

• 

  General Motors

  Jul 1994 - Dec 1994

  Interim Marketing Technical Analyst

  I provided technical support on software and hardware in Marketing Area.

• 

  Oracle

  Jan 1995 - now

  As Senior Technical Support Engineer I researched and developed solutions to technical issues utilizing my technical knowledge of Oracle’s proprietary software technologies and products. I provided support to some ERP Oracle products like Oracle Receivables, Oracle Customer on Line, Oracle Advance Collection and iReceivables. Some of my duties included; isolate software problems, document and monitor product bugs, participate in problem management and escalation processes, and assist both off-line and On-Demand customers. Show less

  • Principal Advance Resolution Engineer Fusion Payable and Receivables Team

    Dec 2015 - now

  • Principal Advance Resolution Engineer - Center of Expertise (CoE)

    Jan 2008 - Nov 2015

  • Senior Technical Support Engineer - Oracle Support Services

    Jan 1998 - Dec 2007

  • Senior Consultant

    Aug 1995 - Sept 1998

  • Sales Consultant

    Jan 1995 - Jul 1995