Perpetual Fernandes

Experience

• 

  OSN

  Mar 2004 - May 2015

  Sr. Antipiracy Executive

  • Working with the region’s largest Pay TV Management Company, the job profile includes selling the subscription, achieving daily targets and providing customer service and support to the existing subscribers.• Handling the field force team in UAE , Bahrain and KSA – directly reporting to Line manager • Replying to internal and external emails – UAE, Bahrain and KSA.• Handling and Coordinating with the Field force team for market intelligence in UAE, Bahrain & KSA to conduct Raids. • Compiling the field force data and preparing reports.• Preparing the agenda for site Inspection / Survey and meeting with Real Estates for DTH.• Coordinating with dealers to close the deals once the site survey and quotation is sent and preparing reports. • Compiling the data and emailing it to the direct sales team for door to door survey.• Once the Direct sales sends their reports compiling the sales done and emailing the report. • Internal coordination with Admin for Data. • Preparing for weekly and monthly meetings with Commercial sales, Direct Sales, Dealer sales Team in UAE.• Preparing for OSN meetings with CID , Ministry of Information and DED ( Dubai Economy Department )• Coordination once the raid is done with the Legal Department.• Verifying and coordinating for the Educational Letter and Cease & Desist letters with Legal. • Coordinating with Real Estate and Labor Camp owners for – Inspection / Survey and Meetings. • Coordinated for RAIDS done on shops and camps. • Prepared reports for senior management and Prospects – weekly and monthly. Show less

• 

  Transguard Group

  May 2015 - now

  To manage and operate the development of the TG Security Services division. Meeting the expectations of the customers, whilst fulfilling all the company procedures and requirements. Plan, manage, and coordinate personnel and operations, improve the company’s efficacy, help achieve the company’s mission and goals, and produce an outstanding customer service. Manage and support all division operations daily. Ensure that any issues or conflicts are resolved satisfactorily and maintain the high service levels expected by all client and customer groups Show less • Managing daily activities of the Transguard staffs in the Operations assuring the highest levels of response and customer service are achieved.• Supervise personnel to ensure that they are alert always and all key information in regards to the operations is communicated to the Dubai Duty Free Security operations center.• Prioritize workload based on urgency; delegate tasks, and communicate to Dubai Duty Free and Emirates Group Security always.• Ability to make critical decisions based on current data, experience, and business rules• Report the activities of the team to upper management in an effective, accurate, and timely manner• Recommend operations process changes to increase efficiencies.• Follow documented daily procedures and policies; monitoring tools and response guidelines, escalation and notification processes.• Problem solving as well as identifying problems in advance, and proposing solutions• Working closely with the Operations Teams to analyze and resolve security incidents Show less

  • Account Manager-Aviation Security

    Apr 2018 - now

  • Operations Manager - Aviation

    May 2015 - Mar 2018