Mitch Corbett

Experience

• 

  Infonet Corp

  Jan 1997 - Jan 2000

  Global Support Analyst

  Network Analyst responsible for a global customer help desk (worldwide with the exception of the UK). Logging customer faults, carrying out 1st & 2nd line remote troubleshooting and escalating to higher levels.Duties:- Troubleshoot and manage customer problems. Providing Level 1 & 2 support for all non UK based customers, carriers and affiliates.- Special Global point of contact for all remote IP (RSA secure ID token) access issues.- Providing of desktop support for the team.- PABX administrator (Lucent Definity) for the whole company. Show less

• 

  NTT Europe Ltd.

  Feb 2000 - now

  Prince 2 qualified Project Manager responsible for the delivery of Global multi site SDWAN / WAN networks for multi-national customer projects.These deliveries range from small circuits, to larger bandwidth circuits with associated onsite hardware.I am responsible for the Projects from start (kick off) to finish (handover).These multi-site projects are on a global basis and I am responsible for the delivery, handover, arranging resources, identifying risks, resolving issues, escalations and documentation throughout the life cycle of the project. Show less Senior Field engineer responsible for projects from start to finish. Also responsible for all of the major POP sites within Europe and have project led new datacenter builds across Northern Europe. This involved the ordering of circuits and hardware, the planning and the implementation of all the backbone equipment.Duties:• Configure, install and test Cisco routers at customer premises, correcting any errors in configuration design.• Test circuits at customer premises and Datacentres (Ethernet and SDH).• Order hardware from vendors.• Project manage local projects for European based customers.• Project manage new NTT Datacentre builds within Europe.• Liaise with Headquarters for Datacentre backbone projects.- Preferred engineer for high profile and premium customers.• Deputy manager - run the engineering team in managers absence.• Supervise/mentor new, inexperienced and junior engineers. Show less

  • Project Manager

    Aug 2014 - now

  • Senior Network Engineer

    Feb 2000 - Aug 2014