Mujtaba Alhabib

Experience

• 

  Saudi Telecom Company

  Jul 2009 - Aug 2009

  Technical Support Staff

  • General lab and inventory organization.• Installed various software and images on computers for staff and faculty members.• Diagnosing hardware problems and solving or replacing parts if required.

• 

  Petrolink

  Jun 2017 - Feb 2021

  Field Engineer

  • Basic Local Area Network(LAN) set-up.• Establish connection between data providers and Aramco for real time data flow.• Diagnose problems with existing equipment and fixing them.• Contribute to preparation of well site reports.• Provide pre-job and post-job support to engineers and specialists at the well site and in the base location.• Ability to create network diagrams.

• 

  Alshaya Group

  Jul 2021 - Oct 2023

  Technical Support Engineer

  -Configure Cisco and HP switches.-Handle of computer software/hardware and network problems at any point of time.-Provide technical support and ultimate solution to end-users complaints and needs.-Upgrade and migrate operating systems and software applications.-Handle and install of IT infrastructure for new store opening.-vulnerability assessment using NMAP tool.

• 

  Confidential

  Oct 2023 - now

  Customer Success Officer

  • Implementing cyber security controls to comply with Aramco Cyber Security standards• Response to client's Request for Quotation (RFQs).• Maintaining ongoing customer relationship and networking, implementing successful projects and product offerings, contribution to sales, onboarding and training costumers.• Responding to customer inquiries and providing technical support and coordinating to resolve issues in a timely manner.