Sujatha Salve

Experience

• 

  Tech Mahindra

  Apr 2010 - Feb 2012

  IMA

  • Working in Product Support Operations team as a Product Support Analyst supporting global clients. Handle incoming customer calls and cases for Sunrise Clinical Manager (Allscripts Product).Provide client assistance promptly and accurately to ensure client satisfaction by using proper departmental procedures for call control, problem resolution, reporting and escalation.• Performing Database updates to fix Patient Records, collect and review SQL trace via SQL Profiler tool.• Working on HL7 related issue (Create/Update patient records via HL7). Detailed knowledge of different segments used as third party integration tools, ADT, review of log files.• Use product specific diagnostic tools and techniques to resolve customer issues.Dial into customer sites to collect and analyze data in the appropriate format as a means to troubleshooting issues.Replicate issues, document results and present issue resolution to customers.Work with Product Development Teams to troubleshoot software. • Follow up with Senior Managers and team members to meet the deadlines given. • Providing on-call on a rotating basis throughout the year.• Communicate with on site implementation team & consultants working on different projects. Documenting troubleshootingand problem resolution steps.• Participation in providing training to customers as required.• Educating client & team member with future releases & Hot fixes. Show less

• 

  Allscripts

  Feb 2012 - Aug 2013

  Technical Consultant

  • Working in Product Support Operations team as a Product Support Analyst supporting global clients. Handle incoming customer calls and cases for Sunrise Clinical Manager (Allscripts Product).Provide client assistance promptly and accurately to ensure client satisfaction by using proper departmental procedures for call control, problem resolution, reporting and escalation.• Performing Database updates to fix Patient Records, collect and review SQL trace via SQL Profiler tool.• Working on HL7 related issue (Create/Update patient records via HL7). Detailed knowledge of different segments used as third party integration tools, ADT, review of log files.• Use product specific diagnostic tools and techniques to resolve customer issues.Dial into customer sites to collect and analyze data in the appropriate format as a means to troubleshooting issues.Replicate issues, document results and present issue resolution to customers.Work with Product Development Teams to troubleshoot software. • Follow up with Senior Managers and team members to meet the deadlines given. • Providing on-call on a rotating basis throughout the year.• Communicate with on site implementation team & consultants working on different projects. Documenting troubleshootingand problem resolution steps.• Participation in providing training to customers as required.• Educating client & team member with future releases & Hot fixes. Show less

• 

  EXL

  Feb 2015 - now

  • Subrogates from third party for the insured’s loss.• Make calls to third party insurance company in order, to collect information of heir insured. Fileclaims on their behalf if necessary. Also, send package demand for the same.• Provide floor support and give process training.

  • Assistant Manager

    Nov 2023 - now

  • Subject Matter Expert

    Feb 2015 - now

  • Associate

    Feb 2015 - now