Idowu Akindele - MBA, PMP, CBAP

Experience

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  Wilmak Consulting

  Sept 2014 - Jan 2017

  Project Coordinator

  • Identified and worked to remove barriers to successful project completion with particular emphasis on resolving issues with subcontractors.• Worked closely with upper management in planning projects and preparing related documents.• Developed presentations for management, covering progress, issues, modifications, and achievements.• Reported developments to project manager using spreadsheet reports.• Interpreted specifications, blue prints, job orders, company policy, and procedures for workers.• Assisted in planning and implementation of projects.• Liaised with project stakeholders concerning project details and deliverables. Show less

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  Capitis Resources International

  Feb 2017 - Apr 2021

  Business System Analyst

  • Translated customer requirements into workable features and collaborated with development teams to scope, design, and launch new features.• Informed product roadmap by incorporating information from market research, consumer trends, and customer specifications.• Developed strategic vision and roadmap for each project, incorporating input from team members, customers, and market data.• Coordinated successful product rollouts by partnering effectively with marketing, sales, and support teams.• Guided internal teams and helped coordinate testing to verify quality and usability of new features.• Kept team members on track with regular in-person or remote meetings.• Managed project documentation and deliverables by version.• Presented project status updates to customers and collected feedback for review.• Interacted with clients throughout projects to present updates, incorporate feedback, and redirect concerns.• Developed actionable mitigation strategies and contingency plan to evaluate potential risks.• Managed change control procedures to complete project deliverables within cost, timescale, and resource budgets.• Liaised with team to define project scope, timelines, resources, and requirements.• Liaised with project stakeholders concerning project details and deliverables. Show less

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  Concentrix

  Jun 2021 - Oct 2021

  Technical Support Associate

  • Coordinated technical assistance and customer service to 1000 customers monthly to resolve networking issues. • Identified appropriate resources to meet clients’ needs, and communicated effectively (verbally and written) to ensure overall customers’ satisfaction.• Educated clients of new products and services to enable them make informed decisions and activate migration according to standard operating procedures. • Responded and engaged customers in positive conversation that leads to a smooth resolution of concerns and queries. Show less

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  TD Canada Trust Bank

  Jan 2022 - Mar 2022

  Customer Experience Associate

  • Processed credit card authorizations, debit payments, and bank transfers for outstanding balances.• Retained customers and de-escalated calls with great conflict resolutions skills.• Drove meaningful improvements to customer experiences by contributing expertise and insights.• Identified and surfaced customer trends by collaborating with customer experience team.• Reached resolutions for advanced issues by working with supervisors.• Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.• Led Bi-weekly stand-up meetings, touch base and communicated action points. Show less

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  Government of Canada

  Mar 2022 - May 2022

  Public Servant
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  Government of Saskatchewan

  May 2022 - now

  • Project Manager

    Feb 2024 - now

  • Business Analyst

    Jan 2023 - Feb 2024

  • Contracts Adminstrator

    May 2022 - Apr 2023