Erick Gitobu

Experience

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  KTDA Foundation

  Mar 2013 - Aug 2013

  System admin assistant

  Key responsibilities:Database management.Email , network printer and Network servers.Configured and created new user profiles.Hardware repair ,computer repair, maintenance of VSAT and other devicesI configured and synchronized the PDA devices to the Server Systems for smooth data transmission by the field clerks.

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  Smart connections EA.ltd

  Jan 2014 - Jan 2015

  Sales Executive / Computer Technician

  Key responsibilitiesSales StrategyClient Acquisition.Customer ServiceTimely product delivery and supply Sales ReportDoubled up as the companies computer technician.

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  Northern Traders Telecommunications

  Sept 2015 - Oct 2016

  Sales Administrative Supervisor

  Key responsibilities:Supervisory:Management of Sales Staff.Setting up of sales targets, implemented appropriate strategies to improve sales and coordinated training of the sales Executives to boost their competence. Recruitment of new sales team members, conflict management and duty allocation.Coordinating Sales ActivitiesSales Reports.Increased the customer base.Improved company and customer relationship.

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  Safaricom Limited

  Nov 2016 - Apr 2018

  Quality Assurance Executive

  Oversaw the successful implementation of safaricom dealer empowerment program.Oversaw the improvement of NPS by a margin of 12%Championed the launch, improvement and awareness of the MySafaricom App.Improved the Retail channel report standards with a more detailed , accurate and professional report.

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  Https://yourchoicedesignsk.wixsite.com/website

  Oct 2018 - now

  Co-Founder

  A company dealing in Mobile Accessories, Mobile handsets, computers, phone cover customizing and design

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  Twiga Foods

  Nov 2019 - now

  Fulfilment Representative