Abhishek Kumar

Experience

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  Tech Mahindra

  Oct 2018 - Oct 2019

  Customer Service Executive

  • Handled customer inquiries and resolved issues promptly and effectively, ensuring a high level of customer satisfaction.• Managed customer accounts and processed orders, payments, and returns accurately and efficiently.• Utilized CRM software to maintain customer records and track interactions for future reference.• Collaborated with internal teams to address customer concerns and improve service delivery.• Recognized for exceeding performance targets and consistently achieving high customer satisfaction scores. Show less

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  HDFC Bank

  May 2021 - Apr 2023

  Deputy Manager

  • Managed portfolios of high-value clients, delivering exceptional service and maintaining strong relationships.• Oversaw daily branch operations, including cash management, customer inquiries, and regulatory compliance.• Identified opportunities for revenue growth and implemented strategies to achieve sales targets.• Conducted performance evaluations and provided feedback to team members to support their professional development.• Collaborated with cross-functional teams to implement new initiatives and enhance operational efficiency. Show less

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  AlmaBetter

  Jun 2022 - Apr 2023

  Data Science Intern

  • Developed complex algorithms and statistical predictive models and determines analytical approaches and modeling techniques to evaluate potential future outcomes. • Learned various machine learning techniques and algorithms such as XgBoost, KNN, Naive Bayes, SVM, Decision Tree, Random forest etc.• Gained experience in Natural language processing such as stemming, lemmatization, ntext representation techniques (such as n-grams, bag of words, sentiment analysis etc).

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  The Sparks Foundation

  Oct 2022 - Dec 2022

  Data Analyst

  • Experience with data visualization tools such as Tableau and Power BI.• Advanced visualization experience (data transformation, segmentation, clustering, ) to create dynamic dashboards.

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  Concentrix Limited Company

  May 2023 - Aug 2024

  Junior Data Analyst

  • Analyzed large datasets to identify trends, patterns, and insights to support decision-making processes.• Utilized data visualization tools (such as Power BI, Tableau, etc.) to create clear, insightful dashboards and reports for stakeholders.• Cleaned, transformed, and processed raw data to ensure accuracy, consistency, and usability for analysis.• Collaborated with cross-functional teams to understand data needs and deliver actionable insights.• Generated regular reports and provided recommendations based on key performance metrics.• Worked with SQL databases to extract, manipulate, and query data.• Conducted statistical analysis to assess business performance and identify areas of improvement.• Automated data collection and reporting processes to improve efficiency and accuracy. Show less