Marcelo Olvera Gonzalez

Marcelo Olvera Gonzalez

Intern

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  • Timeline

  • About me

    Manager at PwC | Salesforce Cloud & Digital

  • Education

    • Tecnológico de Monterrey

      2011 - 2016
      Bachelor of Science - BS Industrial & Systems Engineering
  • Experience

    • Ready to Rent / Idealease

      Aug 2014 - Jan 2016
      Intern
    • Xertica

      Jan 2016 - Jan 2018
      • Business Consultant

        Jun 2016 - Jan 2018
      • Business Analyst

        Jan 2016 - May 2016
    • Accenture

      Jan 2018 - Jul 2020
      Salesforce Consultant
    • PwC

      Jul 2020 - now

      Worked with a top Latin American consumer goods company in the enablement of their new Service Cloud solution with innovative new digital channels for more than 10+ countries. Managed 4+ teams to transform their service processes and designed, developed and launched new functionalities in collaboration with business experts, solution architects and developersManaged and supervised a 15+ member team of developers, business and IT experts in the design and development of a new service process with new digital channels and service cloud solutions with a leading steel company in Mexico and US, designed the roadmap to deploy the solution across their other BU's. Show less

      • Manager

        Jul 2022 - now
      • Senior Associate

        Jul 2020 - Jun 2022
  • Licenses & Certifications

    • Salesforce Certified Platform Foundations

      Salesforce
      May 2023
    • Certified SAFe 5 Scrum Master

      Scaled Agile, Inc.
      Apr 2021
      View certificate certificate
    • Cloud Business Essentials

      IDC
      Nov 2023
      View certificate certificate
    • Salesforce Certified Administrator

      Salesforce
      Dec 2016
    • Salesforce Certified Sales Cloud Consultant

      Salesforce
      Apr 2017
    • Salesforce Certified AI Associate

      Salesforce
      Mar 2025
    • Lean Six Sigma Green Belt

      Arizona State University
      Dec 2016
    • Manufacturing Cloud Accredited Professional

      Salesforce
      Jul 2021
      View certificate certificate
    • Consumer Goods Cloud Accredited Professional

      Salesforce
      Sept 2022
      View certificate certificate
    • Contact Center Accredited Professional

      Salesforce
      Apr 2024
      View certificate certificate