David Chen

Experience

• 

  Shangri-La Group

  Nov 2005 - Feb 2012

  1. To mobilize, inspire and supervise GSM/GSL/GSA to build a high performing team in order to achieve business goals & service standards.2. Oversees the preparations of daily summary reports for distribution to various departments on the day business activities to group & hotel high management.3. Supervises and train GSM/GSL/GSA to ensure guests are satisfied with their stays and reports are accurately completed. Maintain overall supervision of all team members during daily operations.4. Addresses concerns and reviews the status of operations and issues within Department Heads and General Manager to ensure quality in operations.5. Assimilate in corporate to Kerry Philosophy through understandings, supporting and participating in all elements. Demonstrate working knowledge of the service standards.6. During the pre-opening of hotel, in charge of drafting SOPs / performance quality assurance checklist, creating department training plan, and assisted on Opera system training. Show less 1. To mobilize, inspire and supervise GSL/GSA to build a high performing team in order to achieve business goals & service standards.2. Report deficiencies and safety hazards to facilities team on duty. Follow up to ensure deficiencies have been address and/or corrected3. Oversees the preparations of daily summary reports for distribution to various departments on the day business activities to group & hotel high management.4. Supervises and train GSL/GSA to ensure guests are satisfied with their stays and reports are accurately completed. Maintain overall supervision of all team members in the shift.5. Manage emergencies that arise during the shift.6. Addresses concerns and reviews the status of operations and issues within Department Heads and General Manager to ensure quality in operations.7. Assimilate in corporate to Shangri-La Philosophy through understandings, supporting and participating in all elements. Demonstrate working knowledge of the service standards. Show less

  • Duty Manager

    Nov 2010 - Feb 2012

  • Duty Manager, Front Office

    Nov 2005 - Nov 2010
• 

  Conrad Hotels & Resorts

  Feb 2012 - May 2012

  Duty Manager, Front Office

  1. To mobilize, inspire and supervise team members & supervisors to build a high performing team in order to achieve business goals & service standards.2. Supervises and train Guest Relations Officers & Supervisors to ensure guests are satisfied with their stays. Maintain overall supervision of all team members during daily operations.3. Addresses concerns and reviews the status of operations and issues within Department Heads and General Manager to ensure quality in operations.4. Assimilate in corporate to Conrad / Hilton Philosophy through understandings, supporting and participating in all elements. Demonstrate working knowledge of the service standards.5. During the pre-opening of hotel, in charge of drafting SOPs / performance quality assurance checklist, department working area setup, equipment installation, stationeries inventory management, and assisted on Opera system training. Show less

• 

  Shiji Information Technology Co. Ltd.

  May 2012 - Nov 2013

  Opera System Consultant

  1. In charge of hotel Opera PMS project system configuration, user training, system cutover and live standby.2. Lead the project implementation team and provide expert guide.3. Provide professional advice to hotel from system prospective with combining the hotel daily operation business practice.4. Communication and cooperate effectively with the hotel to ensure the maximum usage of the system.5. After-sales product technical support.

• 

  艺康

  Mar 2014 - now

  Manage International Chain Hotel Accounts & Key Accounts | Expand Target Account List | Timely Submit Various Management Reports | Maintain Existing Accounts | Develop Business of New Corporate & Other Key Accounts | Lead Sales Activities Aimed to Target Accounts | Negotiates Profitable Cooperation Agreement with Target Accounts | Assist Field Sales Team in Completion of Sales & Profit Targets | Ensure Efficient Communication | Coordinate Product Application, Blueprints Trial, On-Site Survey, New Branch Launch, Contract Sign & Implementation, Price Adjustment, Equipment Installation, Payment Receiving, etc. | Conduct Food Safety Training to Customers Show less

  • District Manager

    Jun 2022 - now

  • Associate District Manager

    Mar 2021 - Jun 2022

  • Corporate Account Manager

    Dec 2018 - Feb 2021

  • Sales Development Manager

    Mar 2014 - Nov 2018