Veena Kaur

Experience

• 

  Richcall Sdn Bhd

  Dec 2000 - Sept 2001

  Administrator

  Preparing Monthly Invoices, Billings, Petty Cash, and Company Project Accumulation for every First Half and Second Half month. Total tonnage accumulation for the week. Prepare the invoices to the main client (Billings).Preparing weekly and monthly reports of the work done• Computerizing the work done day to day.• Preparing Payroll and time sheet for total # 100 to 150 workers.Keeping track of all the plans that are incoming and outgoing. Filing all the necessary documents. Show less

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  Profitera Corporation Sdn Bhd

  Oct 2001 - May 2002

  Administrator

  • Minutes of Meeting , Preparing Documents, Preparing Slides, Expatriates Guardian, Office Administrator

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  DiGi Telecommunications

  Aug 2002 - now

  Enhanced awareness of the need to adopt & live IM principlesStrengthen DiGi's culture for IM compliance and enforcement Managing 5 staff under CS IM Team. IM scores (via internal audit) improved from 40% to 90% within 10 months, Guest Speaker at DiGi Information Management Conference 2013, Topic: Elevating Information Management Compliance & Enforcement in Customer Service & 7 People advocating 7 KPIs throughout 7 days a week (The 777 approach)Managed Employee Engagement activities such as CNY, Quarterly Rewards & Recognitions, launched D’CS Engager facebook & managed the official launch of D’CS Engagers Team, motivational activities, quotes, communications, constant temperature & litmus check via various channels, successfully managed 4 session of team building for CS covering 450 employees, Buka Puasa, Hari Raya and various other events.Managed and hosted “2011, 2012 & 2013 Customer Service Week”, which was celebrated throughout CS and RC, touching more than 900 staff and customers. Show less

  • Employee Engagement Officer

    Sept 2014 - now

  • Senior Adminstrator

    Aug 2002 - now