AYUSH KUMAR

Experience

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  Indian Railways

  Dec 2018 - Jan 2019

  Winter Intern

  Indian Railways Diesel Shed is based in Delhi where Locomotives arrive for an yearly maintenance schedule.Worked as an Intern and following were my Responsibilities:--worked under chief mechanical engineer to look over maintenance of various locomotives.-to look over maintenance schedule of locomotives.-to study better design for engine parts which were prone to frequent failures.-to suggest measures to increase fuel efficiency.

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  INMAS, Defence Research and Development Organization (DRDO)

  Jun 2019 - Jul 2019

  Summer Intern

  Made a project report on the topic "Study and design a non-conventional solar cooker able to cook post daylight" along with a working model of the solar cooker and conducted experiments on the same.

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  FCS Software Solutions Ltd

  Jun 2020 - Jul 2020

  Sales Executive Trainee

  Major responsibility was to take the requirements from the clients and to collectively work with the recruitment team for searching candidates with the relevant skills and experience in order to fulfil the requirements.

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  Sprinklr

  Jun 2021 - now

  1. Expertise in enhancing product consumption and customer satisfaction by optimizing AI features across diverse industries.2. Help pilot product adoption by identifying potential gaps and aligning them with customer's business objectives.3. Strategically reducing churn through advanced customer care optimization techniques and health scoring methodologies.4. Led cross-functional teams to maximize renewal and expansion opportunities.5. Assist in planning and implementing new product launches and events.6. Collaborated with the Sales, Account Engagement & Engineering team to fully understand customer intent and technical engagement Show less 1. Proficient in discerning, understanding, and effectively communicating client needs to develop, analyze, and execute end-to-end solutions.2. Utilize cutting-edge automated and AI-driven technologies to deliver modern customer care solutions on a scalable level.3. Proficient in leveraging Sprinklr Modern Care Product, backed by extensive technical expertise and deep understanding of industry dynamics and processes.4.Engaging in collaborative strategic planning with both business and engineering teams Show less

  • Product Success Manager

    Oct 2022 - now

  • Product Analyst

    Jun 2021 - Oct 2022