Sarah Harman

Experience

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  Girl Scouts of Western Washington

  Jun 2011 - Aug 2011

  Unit Counselor

  As a unit leader I was responsible for the safety and welfare of 5-20 children aged 5 to 16 each week. I would work with my co-leader and area specialists to plan the week's activities based on what the girls told us their interests are. I ensured that they ate balanced meals and maintained proper hygiene and would mediate any issues that arose between them. I taught outdoor skills such as fire building, plant identification, shelter building, and leave-no-trace methods. When some free time between activities came up I came up with quick games or lessons to keep the children engaged. I helped check the children in and out with their parents and answered any questions that they made have about their child's experience. Show less

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  US Navy

  Dec 2011 - Dec 2015

  Gunner's Mate Petty Officer Second Class

  Gunner’s Mates operate and perform maintenance on guided missile launching systems, gun weapons systems, torpedo launching systems, small arms, and associated handling equipment; inspect, troubleshoot and repair electrical, electronic, hydraulic, pneumatic, mechanical, and servo systems; test and inspect ammunition, missiles, underwater ordnance and their components using instrumentation and test equipment.Work Center Supervisor/Weapons Specialist:-2 Navy/Marine Corp Achievement Medals-Inspect, maintain and operate numerous weapons platforms; inspect and maintain accurate ammunition inventories; train personnel of various levels on proper operation and safety procedures of the ship's missile launching system and small arms range. -Supervised 8 junior sailors in the completion of 4,131 maintenance requirements on 2,600 pieces of equipment, resulting in an above average assessment during a bi-annual maintenance program inspection. Show less

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  Girl Scouts of Western Washington

  May 2016 - Aug 2016

  Day Camp Unit Coordinator

  Supervise and support 6-14 staff members; assist unit staff in ensuring that day-to-day operations run smoothly and safely in accordance with organization standards; provide feedback and evaluations of staff performance and facilitate conflict resolution; prepare and distribute material for activities; correspond with parents and guardians.

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  Girl Scouts of Hawaiʻi

  Sept 2016 - Dec 2016

  After-School Program Advisor

  Girl Scouts of Hawai'i offers an After School Leadership Program (ASLP) to meet the need in Title 1 schools and under-resourced areas for leadership programs for girls from low-income families. The program utilizes Girls Scouts of the USA's curriculum guidelines with localized content that provides hands-on, experiential out-of-classroom learning opportunities that complement national and state science standards to girls in under-resourced communities.

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  Starbucks

  Sept 2016 - May 2017

  Barista

  Provide prompt, friendly, and accurate customer service; maintain sanitary and organized work spaces; maintain awareness of potential hazards and their proper handling, such as heated equipment and chemicals; Assist in pre and post shift duties, sidework, and related paperwork.

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  Parrot Sleds

  Jun 2017 - Dec 2017

  Handler

  Provide balanced diet, medical care, and socialization for 60 sled dogs and puppies; monitor temperament and health while training sled teams; general building and equipment maintenance, cleanup and improvement of facilities, equipment and trails using carpentry and mechanical tools and equipment; exercise proper safety and survival skills in extreme weather conditions.

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  McCafferty's, a Coffe House Etc.

  Dec 2017 - Apr 2019

  Assistant Manager and Coffee Roaster

  Ensure all supplies and ingredients are well stocked; correspond with suppliers; keep track of product use and sales; roast coffee and maintain functionality and cleanliness of associated equipment; provide prompt and friendly customer service; maintain sanitary food service areas; keep front of house clean and stocked.

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  REI

  Apr 2019 - Mar 2024

  Partners with Store Manager to build accountability for driving business objectives of employee engagement, customer satisfaction, and promoting co-op membership through strong ownership of leading the customer and employee experiences.Proactively recruit and hire a diverse, technical workforce and ensure an inclusive environment for shop employees. Train, certify and build an engaged team of technicians to carry out shop service functions and provide excellent customer service.Coordinate production and manage throughput of shop work to meet customer demand and REI expectations. Skillful in understanding and applying prescriptive and adaptive leadership to meet the needs of both employee and customer experienceIdentify and implement ways to improve the shop customer experience and shop workflow by continuously increasing productivity while maintaining or improving quality.Partner closely with the Store Manager and regional Shop Coordinator to develop and deploy store level shop strategyAct as liaison between member/customer, store team, REI headquarters and manufacturers on resolving highest-level service and repair problems.Ensure shop equipment is maintained, organized and accessible for safe and reliable operation.Drive awareness of REI’s shop program through community engagement. Show less Execute shop services meeting or exceeding customer and REI expectations for quality and safety standards.Coordinate production and manage throughput of shop work to meet REI customer demand expectations.Identify improvement opportunities for shop workflow, increase productivity, and maintain or improve qualityMonitor quality of service work amongst shop staff, reporting any quality or service issues and recognizing excellent work.Assemble and repair action sports equipment to REI and/or manufacturer standards.Help Shop Service Manager in training, certifying, and building a team of technicians to accomplish all shop service, Cycle and Snowsports department functions.Demonstrate initiative and productivity and serves as a role model for Bike & Ski Shop Mechanics, service advisors, and store staff.Train and mentor new staff, give direction to peers as necessary, coordinate service delivery, and task execution.Help Shop Service Manager in evaluating staff needs including hiring, scheduling and performance.Research and report significant quality and safety issues to Shop Service Manager, Store Management, and the Compliance Manager at REI Headquarters as assigned.Establish alternatives or solutions before proceeding with work. Show less Assembles, maintains and repairs action sports equipment meeting REI and/or/vendor standardsAssesses customer needs and confirming service and product meets those needsChecking in and out shop and rental equipment based on REI standardsContributes to sales results by knowing REI products and services, accurately communicating product information and inventory response processesReports significant quality and safety issues to the Master or Certified TechnicianAssists with maintaining equipment and ensuring a clean, secure and safe work environmentSupport team’s achievement of key goals through individual contributionPromote the benefits of REI Membership Show less -Supports customers by responding to product, membership and REI service questions, general inquiries and customer feedback.-Effectively helps to prepare the store: maintains and stocks work areas making sure all items are accurately priced.-Works with store management, visual merchandising point person, and Sales Leads to maintain visual standards.-Promotes the sale of REI goods and services as well as engaging in the steps of REI’s Sales and Service Training.-Provide customers with product, membership and service information including but not limited to the REI Mastercard program.-Processes purchase, membership, service and return transactions at the register in alignment with REI’s 100% satisfaction guarantee. Collect payment for goods, make change, and distribute receipts.-Performs unique transactions such as special orders, Outdoor School registration, special ticket sales, and store mail-outs.-Identifies, research, and resolve customer issues.-Supports Retail Store Pick-Up by assisting with the receipt of product from truck and processing customer pick-up.-Maintains customer and employee hold area by keeping the area organized and removing items that are beyond the hold dates.-Additional duties as assigned Show less

  • Shop Service Manager

    Oct 2022 - Mar 2024

  • Shop Service Lead

    Feb 2022 - Oct 2022

  • Service Technician

    May 2021 - Feb 2022

  • Retail Sales Specialist

    Apr 2019 - May 2021
• 

  Fairbanks North Star Borough

  Apr 2019 - Jul 2021

  Animal Tender

  Evaluate and monitor the physical and mental health of the animals that come through the shelter; administer medications and perform first aid; provide enrichment activities for the animals; help maintain a safe and sanitary living environment; correspond with various veterinary clinics; advise potential adopters of the proper care needed for the animal(s) they are considering.

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  Bankstown Bike & Ski

  Sept 2023 - Mar 2024

  Shop Manager
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  FARTHEST NORTH GIRL SCOUT COUNCIL

  Feb 2024 - now

  Program Coordinator