Jonny Giger

Experience

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  Sunrise

  Aug 1998 - Jun 2006

  Global Business Care Manager

  - Support (SPOC) for BT- Wholesale customer. Lead and training of coworker in the technical Business support team. - Support of international customers with responsibility for the technical dispatching.- Interface for the sunrise customer, British Telecom and external partners.

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  Verizon

  Dec 2006 - Jun 2008

  Global Service Manager

  - Responsible for service quality and provide pre-sales support for dedicated international key accounts.- Validate and manage any SLA for assigned accounts. - Optimize processes and manage the service performance against SLA and service Improvement plan.- Manage customer C- level relationship and holding regular Service Meetings. - Implementation of corporate projects, planning and internal coordination. - Guarantee the project portfolio, escalation POC and member of the customer account team.- Lead of virtual teams. - Produce monthly KPI reports on dedicated Service managed accounts. Show less

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  Swisscom

  Jul 2008 - Nov 2015

  Global Customer Service Manager

  - Managing a portfolio of dedicated international Key Accounts- Developing global ICT solutions in the Life Cycle Management- Identify global business opportunities and generating sales leads including appropriate sales targets- Identification and implementation of additional sales with corresponding sales responsibility- Responsible for all after-sales issues and service quality- Manage customer relationship and holding regular service meetings- Strategic Account Development for dedicated customers (account plan)- Participation on bids (RFP) and presenting offerings for new customer winning- Guarantee the project portfolio, escalation POC and member of the customer account team- Validate and manage any SLA for assigned Key Accounts- Create and maintain operational customer documentation based on ITIL V3- Optimize processes and manage the service performance - Lead of virtual teams- Produce monthly KPI reports on dedicated service managed accounts- Actively manages product life cycle management. Show less

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  Gigaset Pro

  Nov 2016 - Aug 2017

  Technical Sales Manager

  Successful support and acquisition Gigaset PRO customers (reseller, provider / operator)Technical support for the sales process for Gigaset PRO customersManagement of interoperability and autoprovisioning of PRO products with VoIP (Provider, Cloud, PBX) Management of the certification process as part of the Gigaset PRO Partner ProgramConduct of technical trainingsPre- and post-sales support for customer projects for configuration and implementationInterface between sales, product management and development Show less

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  TerreActive AG

  Sept 2017 - Jun 2018

  Sales Account Manager

  • Acquisition of new customers and maintenance of the existing customer base• Sales Talks Consulting, Managed Security Services (SOC, SIEM)• Implementation of the company presentation in cooperation with the management• Ensure smooth communication between customers, consultants, operation• Advising our customers on all questions about the existing IT infrastructure• Assistance in the development of sales aids such as: mailing, brochures, etc.• Representation of the company in sales and promotion events Show less

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  Bundesverwaltung

  Oct 2018 - now

  IT Service Manager