Ivette Zamaripa Mackie

Experience

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  Texas State University

  Jul 2012 - Jul 2013

  Art Supplies Sales Associate
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  Sterling High School

  Aug 2013 - Aug 2015

  Spanish Teacher / Mentor Teacher
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  Bellaire High School

  Aug 2015 - Jul 2017

  Spanish Teacher / Mentor Teacher

  • Instructed 9th to 12th grade with an average of 30 students per class. Created and executed lessons in line with national and state objectives, designing innovative and engaging activities to increase effectiveness. Managed systems for tracking large amounts of student data. • Mentored and trained a junior teacher on appropriate teaching strategies. Documented assessment reports and offered constructive criticism in addition to sharing best practices where needed. • Researched developments in the subject area and explored the use of new technology available.• Collaborated and shared best practices with administrators, teachers, career advisors, counselors, special education specialists, and educational welfare officers. • Participated regularly in professional developments, in-service training, and online courses. Show less

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  ExxonMobil

  Mar 2018 - May 2019

  Information Technology Admin

  • Administrative lead responsible for supporting a group of 100 IT professionals in an Agile work environment.• Reports directly to the IT Network Security Manager assisting with daily operational tasks.• Responsible for the logistics and coordination of multiple Exxon events:o Events include; 150 people onsite and offsite trainings, conferences and workshops.o Building relationships with multiple venues and organizations for event planning.o Research vendors for event merchandise and materials.o Attend events to ensure the smooth running of operations and activities.• Identify and escalate issues with Sharepoint/SAP/IT Access.• Document processes to facilitate learning of software and hardware ordering and license renewals.• Document processes to facilitate training of new admins. • Creating group wide communications and delivering key messages via email.• Schedule meetings and organize all logistics for audio/video and skype conferences.• Create purchase requisitions in SAP for supplies, materials, software and hardware within budget. • Create purchase orders and reconcile monthly expense reports. • Lead the efforts for coordinating payroll and timekeeping for individuals in the group using SAP.• Coordinate travel arrangements for all US based and global team members.• Ensure accurate processing of invoices, travel expenses, and purchase cards.• Track and oversee vacation allowance for the team.• Assist the HR team with onboarding new employees and interns.• Coordinate service anniversary dinner/ luncheons and stay within budget. Show less

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  Univar Solutions

  May 2019 - Jan 2020

  SAP ERP Implementation Specialist

  Business Process Expert driving SAP ERP implementation and responsible for training Supply Chain Operations personnel in SAP including transactions for; shipping & receiving, process orders, transportation, purchase requisitions, inventory control, cycle counting, and sales orders. • Act as the liaison between business (Supply Chain Operations) and technology.• Deploy out to the field to train SAP, understand how to fit different business processes and how to solve any problems.• Train Supply Chain Operations and Transportation, SAP transactions. Create training presentations and documentation to facilitate training. System Testing• Conduct system testing per defined testing scripts.• Develop / modify new test scripts as needed.• Lead End Users through User Acceptance Testing (UAT). User Support• Lead the end-users support to answer questions & resolve problems at a specific site / location.• Serve as front-line resource.• Validating site specific data & resolving issues. Show less

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  SKG Texas, Inc.

  Feb 2020 - Apr 2021

  Process and Training Specialist

  •Assigned as the sole Process and Training Specialist supporting the Chief of Staff with a multitude of company wide training responsibilities.•Responsible for directly supporting Directors and C-suite with the creation of new company processes and policies using Lucidcharts, historical data, and policy documentation. •Collaborated and strategized with leadership to successfully implement and migrate data to a new CRM system, HubSpot, and became the key point of contact and super-user for all HubSpot related queries. Trained the entire company on how to use HubSpot. •Project managed the implementation of a new company website using Monday.com. Collected, cleaned, and added attributes to company data. Worked with a remote Web Development Team to learn how to organize and upload data, change widgets/modules, and train the end-user. •Managed the LMS, Cornerstone. Organize, schedule, and lead training for all departments, cross-functional teams, and other groups across the organization. Prepared for the trainings by creating SOPs, how-to guides, and PowerPoints. •Managed the intranet Zendesk, Smartsheet, company SharePoint, and created and managed company Newsletter. Show less

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  TrustRadius

  Apr 2021 - Nov 2022

  •Manage a portfolio of clients that are in implementation/onboarding. Create implementation project plans for new customers, kick-off and manage the implementation journey, and ensure successful and timely completion of implementation via Asana.•Prescriptively guide customers through the implementation journey. Meet with customers regularly for check-ins and drive completion of the project plan within the project timeline. Resolve issues and provide technical support for customers via email, telephone, or remote web sessions. Escalate issues promptly to the dedicated team.•Deliver customer implementation training. Provide implementation and technical training for new customers, as well as new points of contact within existing customers.•Collaborate with CS Ops Manager, Customer Success Managers, and Sales to complete implementation key steps and ensure smooth handoffs before and after implementation. •Track and maintain client records and information in internal Salesforce/Churnzero/internal tools. •Manage customer feature licenses and account setup. Manage feature licenses for customer subscriptions, and complete all steps associated with the technical setup of new or renewing accounts.•Set up integrations via API. Show less

  • Senior Implementation and Operations Specialist

    Apr 2022 - Nov 2022

  • Implementation and Operations Specialist

    Apr 2021 - Apr 2022
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  Cove

  Oct 2022 - Dec 2023

  Onboarding and Implementation Specialist

  •Manage a portfolio of clients that are in implementation/onboarding. Create implementation project plans for new customers, kick-off and manage the implementation journey, and ensure successful and timely completion of implementation.•Master the product through continuous learning.•Manage and own the data migration and import into the cove system. •Advise and educate a high volume of new customers on cove’s Customer Success best practices.•Partner with the Dev team to ensure data is properly integrated to meet the configuration/integration requirements of the customer. Be an advocate for the customer for new feature requests. •Work with Sales, Customer Success, Product and Engineering to take timely and effective action to resolve issues.•Effectively deliver engaging Admin enablement training and building team trainings.•Help build processes, enablement materials, and tactics as we further establish our strategy for onboarding customers.•Present and drive a consultative approach to Onboarding that is both empathic to customers' pain points and objectives, and educates on best practices. Show less