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Jordan Rickerby

Jordan Rickerby

Produce Assistant

Followers of Jordan Rickerby153 followers
location of Jordan RickerbyCanterbury, New Zealand

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  • Timeline

  • About me

    Customer Support Team Lead

  • Education

    • Papanui High School

      -

    • Avonmore Tertiary Institute

      2011 - 2013
      Dipolma in Computer Network System Engineering Information Technology Level 7

    • Ara Institute of Canterbury

      2023 - 2024
      Bachelor's degree - ICT Computer Systems Networking and Telecommunications

  • Experience

    • Progressive Enterprises

      Feb 2012 - Oct 2013
      Produce Assistant

    • Avonmore Tertiary Institute

      Nov 2013 - Apr 2016
      Computer Technician Tutor

    • Computer Concepts Limited

      Apr 2016 - Jul 2022
      Service Desk Engineer

      As a Support Engineer at CCL I am mainly responsible for supporting clients within the Citrix environment. This entails everything but not limited to:-Monitoring and maintaining computer systems and networks-Responding in a timely manner to service issues and requests-Providing technical support across the company -Active Directory Account Management (MAC)-Office 365 administration, support and migration.-Exchange 2013 account management.-Office support, Email Support & General Desktop PC support-Cisco Call management.-Level 1 and 2 remote supportAdditional tools utilised-Autotask-Citrix Director-RSA security administration console-Cisco Unity Console-Cisco Call manager-Ubiquiti Unifi-Cisco Meraki Console-PRTG Network Monitor-MailMarshal and WebMarshal-Trend Micro Hosted Email Platform-Promapp-Activate-Kaseya Show less

    • Fusion Networks New Zealand

      May 2024 - Jan 2025
      Intern IT Field Engineer

    • Tait Communications

      Jan 2025 - now
      Customer Support Team Lead

  • Licenses & Certifications

    • Certificate In Adult Teaching Level 4

      Oct 2015

    • CCNA

      Cisco

    • MCPS: Microsoft Certified Professional

      Microsoft
      Aug 2013
      View certificate certificate

    • MCTS: Windows Server 2008 Network Infrastructure, Configuration

      Microsoft
      Mar 2013
      View certificate certificate

    • SQL Server 2012 70-462

      Microsoft

    • MCTS: Windows Server 2008 Applications Infrastructure, Configuration

      Microsoft
      Feb 2013
      View certificate certificate

    • Windows 7 Configuring 70-680

      Microsoft

    • MCTS: Windows Server 2008 Active Directory, Configuration

      Microsoft
      Sept 2012
      View certificate certificate