Javier Enriquez

Experience

• 

  La Tomasa

  Aug 2008 - Dec 2008

  Marketing analyst

  Development of a business plan for new products. Market research, planning and strategy have been part of my activities. The product is sold, nowadays on export business

• 

  Consultora de Marketing

  Mar 2010 - Jul 2010

  Marketing Analyst

  “Free Lance”. Marketing advice to small business. Market, competition, analysis, new product development. Working with “Google Adwords”.

• 

  Accenture

  Jul 2010 - Feb 2017

  Head of industrialized high scale team ensuring daily metrics achievement by analyzing data drivers and preventing fails. Weekly Governance driver sharing results with the client and partnering ininnovation development.Key responsibilities• Managed, hired, trained and coached a team of thirty (30) resources on Invoice Processing, Payments, T&E audit and Customer Service skills.• Performed internal and external reporting for 20 countries in LATAM. SLAs and KPIs flawlessly achieved.• Global recognition as top contributor with biggest number of improvement ideas during 4 years in a row, applying Six Sigma Methodology, including process standardization & automatization, process time reduction and a recovery of $5 M to the client in a year.• Performed Account Payable Due Diligences for several industries in order to support revenue increase for Buenos Aires Delivery Center. Developed business proposal and implementation journey. Show less

  • Account Payable Lead - PTP - LATAM

    Jun 2014 - Feb 2017

  • Team lead - Account Payable

    Feb 2012 - Jun 2014

  • Assistant Manager Finance Account - Junior

    Jul 2010 - Feb 2012
• 

  Accenture Argentina

  Feb 2017 - May 2023

  Service Delivery Manager - Project Manager - Product Owner

  Responsible for seamless service delivered to the client, ensuring SLAs & KPIs achievement, managing budget and acting as Global Subject Matter Expert in Reporting.Key responsibilities• Leading a team of 15 people as mentor, motivated and lead the team towards an outstanding performance, including 4+ Assistant Managers and 11 Analysts, being the client face for Americas Director.• Developed and maintained trusted client relationship for the Americas region with client director and senior management team.• Performed succession planning by introducing hiring criteria, training and performance evaluation for analyst positions, increasing productivity by 20%.• Created a cross-training program ensuring team members were able to perform as expected. Increased customer satisfaction by 25%.• Applied effective strategies and led the region to achieve yearly budget.• Active role as a decision maker of the global standardization process.• Implemented global reports for the contract, by overseeing the creation and follow-up to achieve the KPIs and SLAs, that improves quality performance.• Product Management - PowerBI: Mastermind for a Global PowerBI project. Deployed more than twenty (+20) reports which led to new business insights adding value in decision making. Implementeddashboards to achieve lean, predictable and standard operation.. Show less

• 

  Accenture España

  Jun 2023 - now

  Global Service Delivery Manager

  Responsible as Global service delivered to the client, cross-functional process improvement. Business case development for a Retail company, being one team with Sales, Technology, Consulting & Operations. Key responsibilities:• Participation in the sales process, gathering and identifying areas of improvement and Business case proposal´s preparation.• Process transformation to a robust and efficient E2E. • Being responsible for Finance Delivery. Managing 80 local resources and 110 offshore resources. Metrics and quality controls creation. • Owner of data analysis to identify process improvements.• Automatization identified to reduce 33% FTEs of the invoices processing team. • Process gap reduces generating a saving of $200.000 per year. Show less