Richard Patterson

Experience

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  Livernois Engineering Company

  Jan 1998 - Jan 2003

  Design Engineer

  Design Engineer and Project Manager for Special Machinery Manufacturer. As a Design Engineer, I designed Special Machinery for Automotive part manufacturers. As a Project Manager, I managed timing, design, and assembly of custom machinery orders.

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  Jackpine Business Centers

  Jul 2004 - Mar 2005

  PC Technician

  Performed Computer Repair, Enduser support, and IT Equipent sales for small computer store and ISP.

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  TekConnect Corporation

  Apr 2005 - Aug 2005

  Computer Technician

  Roll out and refresh projects in public school districts.

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  Communications, Cabling & Technology

  Jul 2005 - Sept 2005

  Computer Technician

  Refresh of POS Systems.

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  Insight Global

  Jul 2005 - Nov 2005

  Deployment Technician

  XP Rollout and refresh project for AAA Corpation.

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  Arrow Strategies

  Dec 2005 - Mar 2006

  Field Service Technician

  PC refresh for Comerica Bank. Imaging, Data transfer, Windows 2000 and Netware environment.

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  Mosaic Technology Group, Inc.

  Apr 2006 - Aug 2006

  USPS Installation Technician

  Replace and or upgrade hardware and software for USPS retail stores. Solely responsible for converting store during off hours. Used break-fix skills, provided workarounds, and or communicated with help desk to ensure the store was ready to open the next day.

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  ATS, Educational Consulting Services

  Sept 2006 - Jun 2007

  Instructor Assistant - Computer Repair

  Provided computer repair instruction to 16 – 20 year old students.Built, networked and maintained PCs for the class.

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  Stay at home Dad

  Aug 2007 - Aug 2009

  Stay at home Dad

  Resigned from ATS, Educational Consulting Services to take care of my 1 year old and allow my wife to work full-time.

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  Superior Technical Resources, Inc.

  Aug 2009 - Dec 2009

  Deployment Technician \ Field Service

  Detroit Public Schools Closure & Consolidation Project (3 Month Project)IT equipment collected from closed buildings and redistibuted to remaining schools. Tasks including break\fix, imaging and deployment. Work performance lead to an extention performing field service until funding ran out.

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  VisionIT

  May 2010 - Aug 2011

  Desktop Management - Detroit Public Schools

  On the ground floor of implementing Desktop Management at Detroit Public Schools. Responsible for antivirus protection on the network consisting of 40,000+ PCs and 100+ buildings. Managed antivirus protection and identified non-compliant PCs with various software tools.

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  ABBTECH

  Oct 2011 - Jul 2013

  IRS Deskside Support Technician (contractor)

  Level 2 IT support of IRS endusers in Michigan and Ohio. Work with customers on a wide variety of IT issues onsite or remotely. Work scheduled through a ticketing system and performed within the SLA.

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  Pilz Automation Safety L.P.

  Jul 2013 - Oct 2013

  IT Support Technician

  Supported endusers onsite and remotely. Windows 7,Xp and Lotus Notes\Domino environment. Created users, mail-in databases and aided in the management of Domino Domain.

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  TriCom Technical Services

  Dec 2013 - Jul 2014

  Field Printer Assessment Technician

  Managed Print Services for Henry Ford Health Systems.

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  Perfect Output, LLC

  Dec 2013 - Nov 2015

  Field Printer Assessment Analyst

  On the ground floor of implementing Managed Print for Henry Ford Health Systems. Providing cost saving print solutions to all facets of the Health System. Assessing equipment needs from a large scale site down to the end-users. Working with the health system integrate new technology and print strategies without affecting patient care.

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  TekWissen ®

  May 2016 - Oct 2019

  Field Service Technician

  Field Service Technician contractor for Unisys.

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  Little River Casino Resort

  May 2018 - now

  • System Specialist

    Oct 2019 - now

  • IT Technician

    May 2018 - now