HAPPINESS NEHEMIAH

Experience

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  INterra Networks

  Oct 2019 - Oct 2021

  Customer Service Representative

  • Handling customer inquiries and complaints.• Provided information about products and services offered by the company.• Resolving product or service problems by clarifying the customer’s complaint, determining the cause ofthe problem, selecting and explaining the best solution to solve the problem, and following up to ensureresolution.• Processed orders, payments, returns and requests.• Maintained records of customer interactions and transactions.• Escalated complex issues to the appropriate department or manager. Show less

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  GEMSTONE MICROFINANCE

  Nov 2020 - Nov 2021

  Branch Head

  • Overseeing the operations of the branch, ensuring that it meets its goals and objectives.• Developing and implementing strategies to improve the branch’s performance.• Managing and leading a team of 10 employees, and handling any issues that arise.• Ensured excellent service standards and customer satisfaction.• Increased sales and revenue through effective marketing and customer acquisition strategies.

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  Dawn of Life Foundation (DOLF)

  Jan 2024 - Feb 2025

  Program officer/PMTCT Focal person

  ✓Plan, coordinate, and conduct PMTCT awareness campaigns and educational sessions in targeted communities, including slums and rural areas.✓Identify and build relationships with key community stakeholders, such as traditional leaders, religious leaders, and women's groups, to promote PMTCT acceptance and uptake.✓Facilitate access to HIV testing and counseling for pregnant women and their partners✓ Ensure timely initiation and adherence to antiretroviral therapy (ART) for HIV-positive pregnant women and their infants.✓ Develop and deliver training programs on PMTCT for health workers, community volunteers, and mentor mothers.✓Conduct regular monitoring and evaluation of PMTCT program implementation to identify areas for improvement and ensure program effectiveness.✓Prepare and submit timely and accurate reports on PMTCT activities to relevant stakeholders, including donors and government agencies Show less