Aaron Sikanyika

Experience

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  Luanshya Municipal council

  Mar 2008 - May 2010

  Accountants Assistant (intern)

  • Banking monies received with our main cashier in the revenue hall.• Recording daily cash collected on the cash collection sheet.• Issuing computerized invoices to customers after payment has been made.• Dealt with problems and errors correctly.• Handle confidential information in the correct manner.

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  Airtel Zambia PLC

  Jan 2011 - Dec 2011

  Customer Service Cordinator

  Present, promote and sell products/services using solid arguments to existing and prospective customersPerform cost-benefit and needs analysis of existing/potential customers to meet their needsEstablish, develop and maintain positive business and customer relationshipsReach out to customer leads through outbound callingExpedite the resolution of customer problems and complaints to maximize satisfactionAchieve agreed upon sales targets and outcomes within scheduleCoordinate sales effort with team members and other departmentsAnalyze the territory/market’s potential, track sales and status reportsSupply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.Keep abreast of best practices and promotional trendsContinuously improve through feedback Show less

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  Tech Mahindra Business Services

  Sept 2012 - Oct 2017

  Customer Support Associate

  To educate customers on company products and services.To resolve customer queries and meet their expectations.To meet performance standards set by the company.Provide accurate information based on customer queries and work on special tasks and assignment as requestedAssist dealers with bulk sim replacementsAssist dealers with airtel money pin reset for agent accounts and personal accountsFollow set standards and security checks when resetting airtel money passwordAssist dealers to reset EKYC applicationAssist dealers with airtel money reversalsMaintain records on all agents, which include location and contact informationCommunicate with retail agents on a regular basis,keeping them informed of new policies, promotions, or other newsEnsure that agents have sufficient starter packs, promotional materials, training materials, compliance books, or other materialsSupport sales staff in handling and documenting mobile money accounts.Correct discrepancies in mobile money account balances for customers Show less

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  Unicaf University

  Sept 2017 - Apr 2020

  Student Advisor

  Promotion of degrees, diplomas and short courses offered by Unicaf and other partner universities. Initiates and maintains individual student files as appropriate, updating and evaluating file as new information is received. Answers student inquiries and resolves problems related to curriculum and course prerequisites, referring to catalogues, written course descriptions, and other appropriate sources Receives and reviews transcripts to ensure eligibility for admission to a specific college or program including evaluation of transfer credits and applicability of academic credit to program requirements. Effective communication (negotiation) with interested applicants with the objective to assist them towards all the stages involved in a successful application (scholarship, degree, and certificate). Coordinates with other organizational units to process admission requests and to aid in a resolution of academic problems. Show less

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  Texila American University Consortium

  Aug 2020 - now

  Student affairs

  • Student Coordinator

    Aug 2020 - now

  • Student Affairs Coordinator

    Aug 2020 - now