Issam Yousfi

Experience

• 

  Al Amoudi plastic Factory

  Dec 2011 - Apr 2013

  Senior Administrative Officer

  • Manage office supplies stock and place orders.• Prepare regular reports on express and office budgets.• Organize a filling system for important and confidential company products.• Answer queries of employees and clients.• Prepare reports and presentations with satistical data, as assigned.• Incharge for answering clients requirement through phone, e-mail…• Arrange the shift timing for the staff.• Monitor the stock and provide assistance to the store keeper.

• 

  Vodafone

  Nov 2016 - Oct 2020

  • Support the store manager in managing the Day to Day operations, quality ofsales and compliance errors.• Support the store manager in managing the Day to Day operations, quality ofsales and compliance errors.• Receiving stock from logistics.• Managing the archiving in the store .• Preparing sales reports and attending sales meetings.• Making sure that customers issues are followed up in a timely manner until re-solved.• Manage the sales floor, both shift/designed team and be the 1st level escalationfor the sales team. Show less • Accountable for the best customer service.• Planing and executing marketing techniques.• Accountable for sales ( postpaid, prepaid, business connections, handsets ).• Identify clients requirement, and work with employees to provide the best solutions.• Developing action plans for growthing target markets.• Solving and guiding the staff with any upcoming issues during the shift.•creating trouble ticket and solving all customers technical issues (network issues, local & international calls...) Show less

  • Sales Team leader

    Dec 2018 - Oct 2020

  • Senior Sales Retail Advisor

    Nov 2016 - Nov 2018
• 

  Khalifa Steel Industries W.L.L

  Nov 2020 - now

  Sales Team Leader

  .Developingg strategies to improve sales performance through ongoing trainingand development.• Providing regular feedback to each member of the sales team regarding theirperformance.• Training new staff members on company products.• Coordinating with marketing teams to promote new products or services to ex-isting clients.• Negotiating contracts and payment terms with clients to ensure mutual satisfac-tion with each transaction.• Developing and maintaining relationships with clients to increase future businessopportunities.• Scheduling appointments with prospective clients to discuss products offered bythe company.• Managing accounts receivable and payable, including sending SOA, collectingpayments from clients. Show less