Efrat Carmi

Experience

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  Brightmark

  Jan 2004 - Oct 2005

  Senior Customer Service

  Senior Customer Service agent for an international Call Center. Providing support for The Jackpot Factory group players in phones, chats and emails.

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  Grafix

  Jan 2004 - Dec 2004

  Graphic Designer
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  Metacafe

  Jan 2006 - Nov 2008

  Forum Manager/Customer Service Team Leader

  * Forum manager (mother of all forums). Managing 15 Metacafe forums which included daily monitoring of users, greeting new community members, creating discussions, running competitions and creating a SPAM Busters users group.* Customer Service Team Leader. Managing a team of two customer service agents who handled contacts strictly via email.

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  Wisebox

  Jan 2009 - Dec 2009

  Community/Account Manager

  As I enjoy juggling between several fields, my position required managing several different brands;* Community Manager of the RedPokerClub. Under the virtual character I've created, AnnieRed, I ran several social media accounts for the mobile game application.* Customer Service Manager for Zero36 and Mobile21 mobile casinos, inchargo of an external Customer Service department located in South Africa.

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  Blonde 2.0

  Mar 2010 - Jan 2011

  Community Manager

  Community and account manager of international start-ups.In charge of 7-9 accounts, focusing on Facebook and mobile international applications, while dabbling in promoting established local media companies as well. During my time there, I enjoyed running promotions, press releases and locating interesting collaborations for my clients.

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  OMT-Ofek

  Jun 2012 - Mar 2014

  Content & Social Media Manager

  When a chance to learn SEO in depth came up, I just couldn't let that opportunity go! While learning how to help business go viral on google's search engine, I ran multiple social accounts, reviewed mass amounts of content and created simple animated marketing videos. I love using all of my knowledge in one place!

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  Evento

  Mar 2014 - Jun 2016

  User Success Manager

  Working in the online ticketing industry opened my eyes to the world of user experience. Communicating mainly with sports & theater clients made me realize that different users require different strategies.Evento was a home that allowed all my skills to flourish. From planning creative campaigns to designing the ticketing app, I was involved in the product from start to finish.

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  Shiferon Digital Marketing

  Jun 2016 - Jul 2024

  UX Designer