Raphael Uchediunor

Experience

• 

  First Bank of Nigeria Ltd.

  Nov 2001 - Apr 2020

  - Lead a team of software support engineers supporting core banking and other ancillary applications - Lead various technical analyses on software application functionality and suggesting improvements.- Ensuring effective front-end and back-end functionality of applications.- Consulting with the software development team, internal users, and clients to improve application performance.- Managing code and data migration across environments to ensure continued and synchronized functionality.- Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer.- Keeping a record of configuration changes and scheduling application updates.- Documenting processes and monitoring application performance metrics.- Providing front-end support to clients and colleagues in other departments. Show less - Understanding and scoping of business objectives and aligning it with technology capabilities.- Provide strategic advice on using technology to achieve goals.- Managing of Strategic IT initiatives and collaboration with in-house technology staffs.- Design and Implementation of IT systems and networks ensuring the right architecture and functionality.- Delivery of new technology implementation.- Provide assistance with technical issues.- Evaluation of existing systems and suggest improvements. Show less - Ensure efficient and effective IT operations across banking applications- Manage all IT related infrastructure and service delivery processes- Ensure proper implementation of management plans and policies in rendering services to clients- Help the human resources department in recruiting the right candidates for the team oversee and direct the activities of the service delivery team-Receive complaints and inquiries from customers and promptly work towards providing a solution to the problems- Train team members on the most efficient and effective ways of carrying out their dutiesOrganize meetings with the members of the service delivery team Show less - Contributed to improve considerably the control and security procedure of majority of the banks processes and applications through review of current systems and standards initiative to ensure compliance to regulatory authorities and best practice.- Enterprise security officer as regards policy enforcement in a domain environment - Operate master consoles to monitor the performance of computer systems and network between head office and the various online branches.- Collect, organize and maintain a problems and solutions log for use by other Technical support analysts and supervise them.- Devising, developing and implementing disaster recovery and archiving procedures- Serve desk manager as the initial point of contact for resolution of application/workgroup-related problems in a more than 7000- user environment. - Monitoring of service level agreement Solution by opening of trouble ticket and resolving it from two days to four hours, prioritizing user requests, and resolving complex issues.- Key member of the Migration team that migrate first bank LAN financial Application to WAN Finacle Application.- Operate master console to monitor performance of computer systems and networks and to coordinate access and use of computer resources- Implementation of bank’s application and deployment nationwide as regards policy adherent- Assists in Software/Product User Acceptance Test and Solution Deployment- Maintain, troubleshoot and administer the use of domain networks , computer workstations and peripheral equipment - Operate master consoles to monitor the performance of computer systems, logs and networks and to co-ordinate access control use in computer networks- Monitor and administer /support the use of various applications in first bank.- Service desk manager as regards ITIL standards for various in-house developed/outsourced business application Show less

  • Ex ITSD Manager

    Nov 2001 - Apr 2020

  • Application Support Manager

    Jan 2017 - Feb 2020

  • Ex IT Service Delivery Manager

    Nov 2001 - Feb 2020

  • Ex ITSD Manager

    Nov 2001 - Feb 2020

  • Information Technology Service Delivery Manager

    Dec 2010 - Dec 2016

  • IT Technical Delivery Manager

    Nov 2001 - Dec 2010
• 

  UNIVERSITY OF DREBY

  Jan 2023 - now

  Research Collaborator