Experience

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  Networkers home

  Jul 2011 - Aug 2012

  Networker engineer
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  Hewlett packard enterprise

  Oct 2012 - Jul 2014

  Technical support engineer

  Designation: Technical Solutions Rep II (Primary)Company profile: Symantec Corporation is an American technology company headquartered in Mountain View, California, United States. The company produces software for security, storage, backup and availability - and offers professional services to support its software. Netcraft assesses Symantec (including subsidiaries) as the most-used certification authority. The company also has development centers in Pune, Chennai and Bengaluru (India).Roles and Responsibilities:• Providing technical support over the phone to client.• Diagnosing and resolving a wide range of technical issues over the phone.• Handling incoming incidents via the phone / e-mail promptly and effectively.• Escalating calls and issues where necessary to senior managers & team leaders.• Handling Escalation/RTOP calls during weekends.• Acting backup for Accounts management, Escalations, Emails team during the weekends and whenever required.Special Technical Skills:• Microsoft Office 2013• Server – Microsoft Server 2008 (Active Directory)• Operating system – Windows 7, Mac OSX, iOS, Android.• Remote support – Remote Desktop Connection, Cisco Webex, LogMeIn.• Documentation - BMC Remedy v7.1 & v7.6. HP SM9 Show less

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  Hp enterprise services

  Sept 2014 - Jan 2015

  Technical support engineer

  Designation: Remote Desktop Management (Core)Company profile: Mondelez International is an American multinational confectionery, Food, and Beverage Company based in Illinois which employs about 107,000 people around the world. It consists of the global snack and food brands of the former Kraft Foods Inc. after the October 2012 spin-off of its North American grocery operationsRoles and Responsibilities:• Provide subject matter expertise to diagnose and remedy, server, network and issues that are escalated by clients.• Remain well versed in service desk policies, procedures, standards and documentation• Updating support documentation.• Ensure tickets owned are handled and updated as per process and every effort is made to make service levels by follow up with the userSpecial Technical Skills:• Microsoft Office 2013• Operating system – Windows 7, Mac OSX, iOS, Android.• Remote support – Remote Desktop Connection, HP Virtual Rooms, LogMeIn, Lync• Documentation - BMC Remedy v7.1 & v7.6. HP SM9 Show less

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  Sequential soft fz llc

  Apr 2015 - now

  Erp consultant

  Company profile: ICG software is a multinational company from Spain that creates software solutions for small, medium and big enterprises from hospitality, hotel and retail sectors. Company's products portfolio includes products from Point Of Sale software to centralized management solutions for big chains and franchisesRoles and Responsibilities:• Meeting clients to understand their requirements.• Customizing the software for the client needs.• Implementation and setup of software and hardware at client location.• Demonstration and training for the client designated personnel.• Follow-up and remote support to the clients. Show less