Experience

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  Ul solutions

  Sept 2002 - Oct 2003

  Customer service professional

  Co-managed account of corporate top ten client; $1 mil. + annual revenue. Ensured complete satisfaction throughout customer's testing process. Initiated new projects using an array of computer software. Educated customers on UL's listing/classification/recognition testing services and other product lines.

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  Soundview medical supply

  Oct 2003 - Jul 2004

  Customer service / it support

  Customer phone support, order entry and management. Called on customers to fulfill monthly orders as well as upsell additional products. Also provided internal IT support, networking and PC trouble shooting.

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  住友電気工業株式会社

  Sept 2004 - Mar 2006

  Customer service

  Customer phone support, order entry, and order management. Also provided quotes and product support.

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  Netapp

  Apr 2006 - Sept 2010

  Provided product knowledge and configurations through a consultative selling approach to the US Army and Department of Defense, operators of one of the world's largest SANs.- Supported field sales efforts through demand and lead generation- Assisted in driving attendance to key marketing events relevant to customer need and interest- Consistently overachieved quota Provided pre-sales and post-sales support to assist over 60 inside sales reps in regularly overachieving their sales goals.- Developed and presented group trainings both technical and non-technical in nature- Prepared and delivered live customer demos of NetApp products- Assisted with customer-facing proposals and quotes- Cultured meaningful relationships between NetApp inside sales and other business units Conduct ongoing technical training for sales support team. Point of contact for technical questions and problems within PreSales team. Provide system configurations and quotes for field sales in conjunction with systems engineers and partner resources. Support field sales with product pricing, customer satisfaction issues, and technical knowledge. Responsible for supporting sales districts that produce over $90 million annually.

  • Inside Sales Representative - Army

    May 2010 - Sept 2010

  • Inside Sales Systems Engineer

    Aug 2008 - May 2010

  • PreSales Technical Team Lead

    Apr 2006 - Aug 2008
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  Inquinox

  Jan 2011 - Nov 2011

  Inside sales representative

  Conducted sales and marketing efforts for SanXfer server and storage migration software.- Generated end user and partner leads- Responsible for sale from lead through closure- Managed traditional and CPC online advertising campaigns- Created copy and graphics for marketing collateral: data sheets, case studies, and white papers

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  Extreme networks

  Nov 2011 - Jan 2014

  Territory sales representative for NC/SC. Grew territory revenue 150% YoY. Closed deals with two marquee accounts referenced in press releases and analyst calls. Developed relationships with technology leaders who have a need for high speed, dense Ethernet switching. Focus on sales of the BlackDiamond X8 and Summit series of enterprise-class networking equipment. New customer and reseller acquisition as well as growing existing accounts. Met or exceeded quota every quarter.

  • Account Executive

    Jul 2012 - Jan 2014

  • Inside Territory / Channel Manager

    Nov 2011 - Jul 2012
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  Nutanix

  Feb 2014 - now

  I manage a team of Sales Development and Account Development Reps aligned to the East Area of Nutanix's North American sales theater. My team consistently overachieves goal, setting hundreds of meetings for territory account managers per quarter.During my time at Nutanix I have hired 40+ SDRs or ADRs, many of whom have been promoted to more advanced inside sales roles. This team generated over $110M of pipeline in FY16.Other projects I have completed in this role include - Piloting, negotiating, and deploying new sales acceleration platforms- Developing and launching the ADR role- Refining hiring processes and criteria- Managing cross functional Director and VP level relationships- Building multiple Salesforce reporting dashboards to track metrics and results over quarterly timeframes Show less

  • Inside Sales Program Manager

    Sept 2017 - now

  • Inside Sales Manager

    Feb 2014 - Sept 2017