Heather Munson, MBA PMP

Experience

• 

  Hewlett Packard Enterprise

  May 1992 - Nov 2021

  • Managed and oversaw team of ~14 Technical Consultants to deliver on HPE contracts focusing on HPE portfolio technology solutions, IT Strategy and Transformation, Cloud Computing, and Converged Data Center. Worked with our Workforce Management team to source, hire and train full-time and contracted employees. • Lead team of Enterprise/IT/DCT Architects, Program/Project Managers and Technical Consultants responsible for Pursuit and Delivery. • Partnered with business Pursuit and Sales Teams to create, size and scope business development deals during pre-sales interactions and deliver project proposals. • Developed and managed customer relationships and projects with large companies in the Fortune 500 space.• Established strong working relationships with cross-functional teams such as Managed Service, Operations, Sales, Finance, and Third Parties. Show less • Supported the business management operations of four critical business units: Networking, Storage, Data Center Platforms and Data Center Facilities. Track utilization, delivery metrics, headcount planning, and special programs.• Conducted delivery reviews to ensure a healthy state of the business.• Managed Special Projects: Lead special projects for Technology Services Consulting-OMNI Cost Relief Program, DWO (delivery without an order), HIPAA, and managed requisitions for the business.• Oversaw new hire coordination with international business units (Geo’s) ensuring quick turnaround by working closely with the local Human Resources and Business Leaders. • Worked with the Segment Leaders and Geo’s on the Worldwide Human Capital forecast. • Tracked financials for employee workforce reductions. Tracked all employee exits worldwide. Communicated targets and actual savings. • Cultivated a strong business relationship with all the GEO leaders worldwide. Show less • Served as a Specialist on the PMO for the Critical Facilities Services Group: Worked on goals and objectives for the team, including documented processes and serving as the escalation point of contact.• Lead and managed efforts to achieve project completion. Proactively identified risks and worked to resolve issues that will negatively impact timely release or service sustainability. • Built strong relationships with stakeholders and sponsors by continually communicating status.• Conducted all lunch ‘n learns, PM Community calls, and win/loss reviews. • Obtained my PMI certification. Maintained professional development units (PDU’s) through continued learning. • Developed relationships and partnered with Business Segment Managers to achieve business objectives by leveraging segment growth and business initiatives, plan of record and service delivery responsibilities required to achieve success. • Excelled in Microsoft Project to track all deliverables and management of the project. Used Microsoft Office Excel and PowerPoint to report monthly activities. Maintained a SharePoint site to act as a central repository for project plan and all project documentation. Show less • Managed a plan of record that supported a business portfolio that would drive towards a future vision in a logical, methodical, and organized manner.• Developed infrastructure processes and tools for the pay per use and managed office services portfolio. Participated in a broader Infrastructure Team that managed projects and process development for the end-to-end value chain of the services portfolio. • Partnered with internal teams, Salesforce, Operations, Solution Center, and all HP’s WW counterparts. • Lead the development of managed print service business supply chain activity for hardware, labor, copier, and fax components. • Managed escalations in Supply Chain focus area involving customer and/or field force.• Refined new partner relationships to improve product distribution, fulfillment, and lineup.• Lead Generation: Direct marketing programs, sales tools, and internal/external communication strategies.• Marketing Education Lead: Promoted web-based classes to internal/external audience, set up promotional programs to incent customers, and defined marketing strategies.• Managed third party suppliers to coordinate programs, marketing promotional pieces, and coordinate co-marketing events. • Lead customer events, tradeshows, and internal training events. • Effectively tracked market/business metrics for European Region: market share, quota performance, expense performance, big deals, sell thru, forecast, programs and profit. • Communicated department initiatives, global pricing needs on a quarterly basis, reported on competitive situation, and assisted in developing programs to combat threats. Traveled to Europe every quarter to work with the EMEA team and establish strong relationships. Show less • Lead financial planning and tracking efforts for a $7M business. Reported financial costs to Finance and Product Marketing Managers. • Planned projects one year in advance of the project and implement localization process improvements. (i.e., quality management, time to market and expense management)• Managed three localization suppliers on assigned projects. Negotiated schedules, expenses and oversaw daily project management activities. • Coordinated Training Events: Present kick-off meetings for every project and coordinate training events for software localization. • Developed and maintained master timelines and tracked all pieces of the projects to ensure effective oversight of project schedules and work impacts. Show less

  • Delivery Manager, Data Center Transformation-West, Central, Canada

    Feb 2020 - Nov 2021

  • Business Operations Lead

    Nov 2010 - Feb 2020

  • Project Manager

    Nov 2005 - Nov 2010

  • Business Planning Manager, Current Product Marketing

    Nov 1998 - Nov 2005

  • Sales Response Manager

    Nov 1996 - Nov 1998

  • Localization Project Manager

    Nov 1993 - Nov 1996

  • Personnel Staffing Representative

    May 1992 - Nov 1993
• 

  Insight

  Nov 2021 - now

  Manager of Services/Delivery Manager

  ● Manage and oversee Project Management Team of ~12 to deliver on IT Consulting Portfolio. ● Excelled at working with offshore teams by building trust to collaborate on delivering solutions to the customer. ● Received “Values Award Winner” award from my peers for consistently living Insight’s values. ● Fostered and maintained key client relationships as the Program Manager. ● Managed project financials focusing on accurate data, tracking account metrics and profitable margins. Trained team members on their project’s financials. ● Demonstrated strong leadership as a billable Manager by applying project management best practices, such as Agile and Scrum methodologies, to ensure excellent communication, meticulous project tracking, scope adherence, and timely delivery.● Proactively navigated escalations and identified opportunities for further business growth within client accounts. Show less