Equebal Ahmad

Experience

• 

  Westwing Digital Studio

  Jul 2003 - Jan 2007

  System Administrator

  Worked as an IT Administrators.

• 

  Accenture

  Jan 2007 - Jul 2016

  Worked as Microsoft System Center Configuration Manager -SCCM 2012 administrator and IT Operation team lead for End User computing team. I was responsible for smooth IT operation of a MNC client End User Computing environment. The services which we supported were SCCM, Patch Management, Software Distribution, Operating System Deployment, Group Policies and Tier 3 support related with End User Computing services.Key Highlights:• Produced project plans with key deliverable and reporting.• Executed transition of End User Computing and SCCM infrastructure support for APAC region to offshore team.• Documented the process based on the information gather during transition. Show less I have started my career with Accenture as a OS Image specialist and later got an opportunity to work as SCCM Administrator. I have supported End user computing environment for multiple clients during my tenure with Accenture. Key Highlights:• Executed transition of End User Computing from onshore to offshore team.• Workstations OS image creation, maintenance, customization and support• Researching / evaluating, architecting, testing, and (Tier - 3) support for workstation image and components.• Vulnerability assessment for operating system, Microsoft and third party applications.• Testing of the Security patches.• Setting and implementation of Security Baseline for the Workstations.• Coordination of Security Enhancements. Show less

  • IT Operation Team Lead

    Sept 2011 - Jul 2016

  • Standard Operating Environment & SCCM Admin

    Jan 2007 - Aug 2011
• 

  Cognizant

  Aug 2016 - now

  Working as a Service Delivery Manager for large End User Computing client with multiple technology footprint. I am responsible for smooth IT operations, Continuous service improvement & transformations, People Management, Delivery Risk Management, Business continuity, Adherence with contractual SLAs & KPIs and other area's of Service Delivery. The technologies includes Microsoft Configuration Manager (SCCM), Microsoft Intune, JAMF, Group Policies, Xen Desktop, Amazon workspaces, Application Packaging, PowerShell, Web Development, Operating System Deployment, Office 365, Privilege's Management, Antivirus and Enterprise handheld scanners. Show less

  • Sr. Cloud Architect

    Jan 2023 - now

  • Cloud Architect (Intune / SCCM)

    May 2021 - Feb 2023

  • Service Delivery Manager

    Aug 2016 - May 2021