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AYSWARIA THOMAS

AYSWARIA THOMAS

Senior System Engineer

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  • Timeline

  • About me

    Systems Engineer| Cloud Engineer | M365 | PowerBI | SQL | SharePoint

  • Education

    • Saintgits College of Applied Sciences

      2016 - 2019
      Bachelor of Computer Applications Information Technology 8.94

    • The Indian School, Bahrain

      -
      High School Computer Science

    • Conestoga College

      2023 - 2024
      Postgraduate Degree Cloud Data Management 80

      An ambitious and driven professional with an academic background in Cloud Data Management, combined with hands-on experience in technical support, customer service, and IT operations.

  • Experience

    • Infosys

      Jun 2019 - Dec 2022
      Senior System Engineer

      Customized Salesforce CRM for 100+ clients, optimizing workflows and increasing efficiency by 15%.Managed cloud infrastructure for 50+ projects, saving 30% in budget and improving delivery timelines.Automated IT workflows using AWS and Azure, reducing manual errors by 20%.Designed BI solutions with Power BI, improving client decision-making timelines by 15%.Automated cloud infrastructure using Terraform and PowerShell, enhancing availability and reducing errors.Streamlined Agile processes with Jira, boosting team productivity by 25%. Show less

    • 11 FOODS LIMITED

      Mar 2023 - now
      Customer Service Representative

      As a Customer Service Representative at Eleven Foods, I excelled in enhancing customer satisfaction, driving repeat business, and mentoring new team members.• Achieved Employee of the Month recognition within 1 month, reflecting 50% superior performance in responsibilities.• Boosted upselling success rates by 15% through effective coaching.• Maintained compliance by documenting over 50 crew certifications and training completions.

  • Licenses & Certifications