Ajay Kumar

Experience

• 

  Shell Coles Express

  Oct 2017 - now

  Recruitment, Training and staff development, Responsible for the supervision of a staff of 11 TM's within the store.Training and supervised full time and part time TM, Ensured excellence in customer service and resolved all problems at the store level.Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.Maintained dual sites while other site managers was on leave.Recorded information, shortages and discrepancies in stock to keep records current and accurate.Motivated Team members to meet and exceed sales and targets.Responded to any emergencies as instructed and with utmost efficiency. عرض أقل Provide outstanding customer service to all customers, whether a fuel, lubricant or convenience transactions.Process sales in an accurate and timely manner.Increase scales through promotions and upselling.Process relevant paperwork accurately (Settlements and shift totals) for reconciliation, and advise Site manager of any concerns or discrepancies.Ensure console area is cleaned, and tidy.Met and exceed upsell goals by highlighting target merchandise with strategic promotional approaches.Trained Team members in successful strategies to meet operational and sales targets.Successfully drove new product lines to increase shop sales achieve K.P.I with higher percentage.Helped customers complete purchase, locate items and join flybuys programs to promote loyalty points. عرض أقل Conducted training and mentored Team members to promote productivity, accuracy and commitment to friendly service.Performed thorough visual inspections of incoming and outgoing vehicles to identify customer came inside to pay the fuel money.Closely prices for customers and processed items sold by scanning barcodes.Processed POS transactions, including checks, cash and credit purchases or refunds.Counted cash in register drawer at beginning and end of shift.Greeted customers and directed to requested products.Stocked merchandise each day, Clearly labelling items, arranging according to size or colour and preparing attractive displays.Calculated correct order totals, updated accounts and maintained detailed records for inventory management.Conducted inventory and restocked items throughout day. عرض أقل

  • Site Manager

    Apr 2021 - now

  • Assistant Site Manager

    Feb 2020 - Apr 2021

  • Assistant Site Manager

    Oct 2019 - Feb 2020

  • Customer Service Representative

    Oct 2017 - Oct 2019
• 

  CMNS group Pyt Ltd

  Apr 2020 - Jul 2020

  C# Developer

  XML web services.Application development and settingsApplication that uses App.net to access dataFormating currency and stings data volumesERP access to secure remote access, Updating self service Time format settings and standard data and Automatic updatingUnderstanding the currency in java's StingformatData access for various techniques, End user Experience documentation and Monitering the application.

• 

  Viva Energy Retail

  May 2023 - now

  As a Dual Site Manager, I am responsible for overseeing the operations of two distinct retail locations, ensuring the seamless integration of processes and maximizing performance across both sites. I prioritize safety, sustainability, and long-term growth while leading a team of 18 Team Members (TM) to achieve operational excellence. My role focuses on enhancing the customer experience, driving sales, and ensuring consistent standards across both locations.Key Responsibilities:Manage and coordinate the operations of two sites, ensuring efficient workflows and alignment with company goals.Lead and develop a team of full-time and part-time TMs, providing mentorship and training to elevate their performance and customer service skills.Implement and monitor safety protocols and sustainability initiatives, promoting a safe and environmentally-conscious environment across both locations.Oversee inventory management, ensuring accurate stock levels, addressing discrepancies, and maintaining optimal product availability.Drive business growth through effective planning, executing promotional strategies, and leading upselling efforts to exceed sales targets.Address and resolve operational challenges across both locations, handling customer complaints and ensuring a high standard of service.Support staff development through ongoing training, performance feedback, and fostering a collaborative team environment.Manage both stores during staff absences, maintaining continuity of service and ensuring a smooth operation.Enhance customer loyalty programs and drive new product offerings to boost customer satisfaction and retention. عرض أقل

  • Dual site manager

    Oct 2024 - now

  • Site Manager

    May 2023 - now

  • Weekend Operations support

    May 2023 - now