Talk to sales Try for Free
Soniya Ravi

Soniya Ravi

Voice Noc Engineer

Followers of Soniya Ravi76 followers
location of Soniya RaviVellore, Tamil Nadu, India

Connect with Soniya Ravi to Send Message

Connect

Connect with Soniya Ravi to Send Message

Connect

  • Timeline

  • About me

    Senior Engineer, Service & Infrastructure Resolution Management at COLT Technologies.

  • Education

    • Government Hindu Higher Secondary School

      2014 - 2018
      Bachelor of Engineering - BE Electronics and communication

  • Experience

    • HCL Technologies

      Feb 2019 - Jun 2022
      Voice Noc Engineer

      Transporting and maintaining the traffic (Call) Via Voip.Managing incidents and network performance within SLA's Dealing with customer issues like call failure, packet &call drops, low stats (ACD, NERand ASR), CLI modification, Spam traffic, DTMF issues and so on.

    • Colt Technology Services

      Jul 2022 - now
      Engineer, Service & Infrastructure Resolution Management - Voice Operations and Engineering

      Hands on experience in SONUS IMS (PSX, GSX & SBC’s).VOIP/Voice Routing, call failure, Fax, DTMF, and Hardware issue expertiseHandling Fraud Detection and prevention casesDoing Proactive Monitoring to avoid unnecessary escalations/glitches.Diagnosing the issue and replacing the faulty equipment

  • Licenses & Certifications